Issue with Print button on mobile

Ask the Community General Questions
1

Hi, just testing this on my widget. The print option prints the whole page not the calculator results. Download is a clear pdf, how come the print option is not? Thanks

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Calculator: Download and Print Results buttons are available now
2

That seems to be on the phone only not the laptop

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3

Hi there, @Helen_Holden :waving_hand:

With the current setup, the print and download options include not just the results section, but also the calculator field values along with their titles.

If you’d like to display only the results, please upvote this Wishlist idea - Display only results for printing

This behavior applies to the mobile and desktop versions. If it looks different on your end, please send me a screenshot of a different formatting on mobile and desktop :slightly_smiling_face:

1 Like
4

Hi Max,
On my laptop the print button only brings up the individual calculator, not the whole page. It seems to be only on mobile that the print button brings up the whole page.
Thanks
Helen

2 Likes
5

Got it, thanks!

Could you please send me:

  • a screenshot of the printed version where the whole page is displayed

  • a link to the page, where your widget is installed

  • the exact model of your mobile device

1 Like
6

Hi Max,
My phone is a Samsung A71
https://capireland.ie/moneycoaching/
Screen shots attached.
Thanks
Helen

(attachments)

Print Screen 2.jpeg
Print Screen 2.jpeg921×2048 112 KB

Print screen 1.jpeg
Print screen 1.jpeg921×2048 79.3 KB

2 Likes
8

Thank you so much!

I’ve shared this info with the devs and will let you know as soon as I have more news :slightly_smiling_face:

1 Like
9

Thanks Max
Have a good day.
Helen

2 Likes
10

Have a great day too :blush:

1 Like
11

Hi there, @Helen_Holden :waving_hand:

Could you please specify the OS version of your smartphone and a brower, where this issue occurs?

12

Hi Max,
I use google for my browser. The phone is Android 13, One UI 5.1. Is that what you’re looking for?
Helen

1 Like
13

Just to confirm, you’re using a Google Chrome browser, right?

14

yes

1 Like
15

Thanks! I’ve passed it on to the devs for further investigation and will get back to you once I have any news :slightly_smiling_face:

16

Hi @Helen_Holden :waving_hand:

Thank you for waiting!

We’ve applied a temporary fix to your Calculator. Could you please check it and let me know if it works fine?

18

Hi Max
My printer is not cooperating but that’s an issue at my end. Itdoes look like the print preview is only showing the calculator information now though.
Thank you
Helen

1 Like
19

Great, thanks for the update!

I’ve shared this info with the devs and will let you know once the global fix is released :slightly_smiling_face:

20

The global fix was released :tada:

21

Thanks Max

1 Like