However, you are very welcome to reinstall your widget by using some kind of lazy loading. Though, please keep in mind that this way of installation won’t meet your needs in case you would like to display your static widget above the fold.
Hi @Hugh, my apologies for the late reply! It seems we’re in different time zones
By now, our developers have found a lazy loading workaround for static widgets only, so I’m afraid we can’t improve the loading speed for floating widgets at the moment. We hope that our devs will find a workaround in the future, though.
At the moment, the only thing I can recommend you in this situation is to change the widget’s layout to Embed and install it to a certain place of your website.
As for the lazy loading speed, it mostly depends on a user’s Internet connection speed
I’m really sorry for this error, but I’m happy to say that everything should be working just fine now. You see, unfortunately, we did experience a temporary technical glitch on July 1, which might have been the reason for the issue you encountered.
Could you please check your widget now and let me know if you’re good?