Give an option to display a floating button with customisable text instead of the floating bubble - this would be a stronger call to action, as many users do not realise what the icon alone means. Something like this example:
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Hey there and welcome to the Community, @Rupert_Pfaff 
You just need to add this text to the Button Text field on the Content tab, and you’ll get the same button:
If you want to redirect users to WhatsApp on bubble click instead of opening the chat window, you can find the solution in this guide - WhatsApp Chat: How to open WhatsApp app on bubble click instead of the chat window.
Let me know if it helped or if you have any questions left 
Fantastic - both things work perfectly - thank you!
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No problem!
Don’t hesitate to contact us here again in case of any question. We’ll be more than happy to help