Duplicate reviews

I have wonderful customers who do their best to promote my business through reviews. Often, they copy and paste their feedback across different review platforms, such as Facebook, Yelp, and Google. While I greatly appreciate their efforts, the all-in-one review aggregator displays each review, including duplicates. This makes my reviews suspicious, imo.

Is there a way to exclude duplicate reviews without affecting my overall review count? Thx

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Hi there, @Bret_Iron :waving_hand:

If the review author’s name or review text differs a bit on these platforms, you can exclude one of the reviews using the author name or keyword (like you’ve already done with Christina’s review).

I also see that you have duplicated reviews from Lynn and John on one platform (Yelp), but I don’t see them in your Yelp profile. Would you like these reviews to be completely removed from them widget?

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Just the duplicates. The wording appears to be exact, so no way to differentiate. They are on my yelp profile, but yelps ai generated recommendations hide reviews from people that do not use the yelp app on a regular basis. I have more than 20 reviews on yelp that Elfsight picks up but have been discounted by the AI. Its why everyone with a business hates yelp lol

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Got it, thanks!

I’ve forwarded your request to the devs and will let you know once I have their response :slightly_smiling_face:

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@Bret_Iron The issue has just been fixed!

Please check your widget and let me know if it’s fine now :wink:

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It’s perfect! Thank You! Thank dev, for me too. Is there a way for me to do it without taking up yours or devs time?

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There is no way to fix it on the user end.

The issue was on our review provider’s side, and it’s been fixed, so, you shouldn’t see duplicated reviews for the same source anymore.

1 Like

Great. Thank You

1 Like

And thank you for being with Elfsight :smiling_face:

Don’t hesitate to come back if you need anything else. Have a great day :lotus: