Hi there, @user22554 
I’ve added this part to the widget’s instruction and now the bot provides correct info:
If a customer asks the price of editing a manuscript with a specific number of words, please use the following response:
This depends on the size of your manuscript (number of words), on the level of corrections needed (Standard vs Premium edit), and on the additional services you require (e.g., reference checking, abstract writing, etc.). You can find information regarding the different levels on editing on our service comparison page. Alternatively you may use our quote calculator to obtain a price estimate.
Could you please double-check it and let me know how it works?