Hi guys, just to say, and tell me when I am wrong, but the Black Friday Offer check out page is designed to lead a user that doesn’t pay close attention to extend it’s subscription twice or even more times.
Once clicked on the button “Extend” there is no confirmation, no popup or leading to another, say a “Thank You” page (which btw would be nice and the polite thing to do). The only thing that changes is the text on the button. There is not even a layout shift on the page which could give a hint to the user that something actually happened.
I just hit the button twice as I thought I was stuck, and then realised that I extended my subscription for another two years. Obviously getting charged for it. Now I have the hassle asking for refunds.
Here two screenshots for those who would like to give me their thoughts on it.
