Appointment Booking reservation issue [Ongoing]

Ask the Community Status Page
1

The issue for us is that now multiple people can reserve same slot. We only have room for one reservation per slot so we will need to manually remove the slots when they are booked.

1 Like
2

Hi @user986!

I’m very sorry for the inconvenience, but we’re having an issue with blocking a slot once it’s been booked. Our devs are working on it, and I’ll be happy to update you here once I have any news :pray:t2:

1 Like
5

  • Issue description:

  • How the calendar can disable the hours slots already reserved by a customer?

  • How does the calendar behaves when two persons are reserving the same slot time at the same time ?

  • Link to the page with the widget in question:

  • [NEW WIDGET]: Say hello to Appointment Booking! 🚀

1 Like
6

Hi there and welcome to the Community @Dominique_Dubied :wave:

I am sorry to say, but currently we are experiencing an issue with blocking the slots after they’ve been booked. Our devs are on its fix, and I’ll inform you here once any news come up :slightly_smiling_face:

Regarding your 2nd question, two people can currently book the same time slot due to the issue we’ve discussed.

Once we implement the fix, if two clients try to book the same slot at the exact same moment, there’s still a slight delay; the request that reaches the server first will secure the slot. The second client will find that the slot is no longer available.

Let me know if this explains things or if you have any questions left :slightly_smiling_face:

7

The ability to block out the time after a booked appointment. If I’m a single operator and I can only offer one appointment for instance from 11 to 11:30 for one client - once the appointment is booked it should create a gap or shade in time to prevent the chance of getting double booked.

2 Likes
8

Hi there @Greg_Teigen :wave:

Thanks for sharing your feedback!

Our devs are aware of the issue and trying their best to resolve it as soon as possible. Once any news comes up, I’ll update you here right away :slightly_smiling_face:

9

I am also waiting for an update here :slightly_smiling_face:

1 Like
10

It’s clear that the inability to block out booked slots is causing significant issues, especially for single operators who can only handle one appointment per slot. In the meantime, it might be worth exploring temporary solutions like manually checking bookings or using additional software to prevent overlaps. Thanks for keeping us informed, and I hope the fix arrives soon to streamline the booking process.

1 Like
11

+1, looking forward to an update here :slightly_smiling_face:

12

Hi there, @jhoney12 :wave:

I totally understand your concerns, and I’m really sorry for the inconvenience this has caused.

Your suggestion for a temporary solution makes sense, but the good news is that our dev team is actively working on a permanent fix. So, it should be quicker to release the global solution rather than investigate opportunities to implement another temporary one.

Hopefully, the fix will be out quite soon, and I’ll be sure to keep you updated here :slightly_smiling_face:

Thank you for your patience and understanding!