Hi there, @Armando_Espino 
Q&A, Files, and Text Blocks
All these blocks serve the same basic purpose — they let you add knowledge base content to your widget. We offer these different formats so you can pick whichever one suits your needs best, but they have the same prioritization level.
Instruction
The Instructions section is meant for general guidelines like how the bot should respond, its communication style, adding contact details, etc, not for storing actual knowledge base content.
Note: Just be careful not to overload Instructions, as that can make the bot’s responses less accurate.
If you notice the bot isn’t using (or is misusing) information from Q&A, Files, or Text Blocks, you can increase their priority by adding key phrases in the Instructions section.
You can find some useful examples in this guide 
- Basic Tips For Your AI Chatbot Instruction