Ai chatbot running problem on iphone 7

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1

Hello everyone,

I’m currently facing an issue with the display of our AI chatbot widget on a specific device model, and I’m looking for insight from the community.

  • The Problem:

    While testing the performance of our chatbot across different devices, I noticed that the widget fails to appear entirely on an iPhone 7 (running the latest iOS it supports, which is about 4 years old).

    What Works:

    The chatbot works perfectly and displays correctly on all recent devices, including the iPhone 12 and various Android models.

    The Question:

    Has anyone else encountered this specific problem where the chatbot widget doesn’t load on older/legacy iOS devices like the iPhone 7?

    If so, is there a known workaround or a specific configuration (related to JavaScript compatibility, CSS, or security settings) that needs to be addressed for older web views?

    Any feedback or potential solutions would be greatly appreciated!

Thank you!

2 Likes
2

Hi there and welcome to the Community, @Donato_Poggi :waving_hand:

I am afraid, there’s nothing can be done with it, since the latest JavaScript features are not supported on iPhone 7.

However, we’d be happy to double-check it for you. Currently, your website isn’t loading on our end, but if you could restore it, our devs would be happy to investigate it :slightly_smiling_face:

1 Like
3

ello,

Thank you for your quick response and for the initial analysis regarding the JavaScript limitations on the iPhone 7. I understand the constraint on older iOS devices.

Regarding your request: I am surprised to hear that the website is not loading on your end.

We have thoroughly checked the site’s status using external monitoring tools, and it appears to be online and fully functional globally. We have confirmed successful loading from multiple geographical locations in both Europe and Asia yesterday and just moments ago.

Could you please attempt to refresh the page or check the URL again?

We would be very grateful if your development team could proceed with the investigation as offered, as we are keen to resolve this iPhone 7 issue.

Thank you again for your help.

2 Likes
4

Hi there, @Donato_Poggi :waving_hand:

Yep, the website is loading fine now, but it seems you’ve removed the widget from the page. Could you please restore it so that we could look into the issue?

1 Like
5

I see you’ve already restored the widget. I’ve forwarded the issue to the devs and will let you know once I have their response :slightly_smiling_face:

1 Like
6

Hi Max, I temporarily removed the widget in the free version, then restored it in the pro version. Now, in the next few days, I’ll try to set it up as best as possible for my costumer, this way I can propose it to other customers.

1 Like
7

Hi @Donato_Poggi :waving_hand:

I see you’ve removed the widget from your website again. Could you please restore it and keep it on your website until the devs check the issue?

If you don’t want to keep the widget on the homepage, you can install it to the test page :slightly_smiling_face:

8

Hi Max,

no, I haven’t removed the widget. It’s still there and working, but if you visit the site with an iPhone 7, you won’t see it. As I said before, I just switched from the free version to the pro version, but I did that two days ago.

1 Like
9

I’ve just checked your website from the desktop and there is no AI Chatbot widget there:

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image1651×990 148 KB


Could you please double-check it?

10

Ah, maybe I understand. You’re looking at the English version, which isn’t up to date (the site is under construction and the hotel is about to open). You need to look at the Italian version . Please go to this link: Chalet Valdotain - (add /it to the domain ) or select Italian from the menu.

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image1252×898 291 KB

1 Like
12

Got it, thanks!

I’ve passed the issue on to the devs and will update you once I have their response :slightly_smiling_face:

13

Hi, @Donato_Poggi :waving_hand:

Thank you for waiting!

Our devs investigated the issue and, unfortunately, there is no way to fix it for iPhone 7, since the latest JS features are not supported for this model. I am really sorry :pensive_face:

If you have any questions left or any assistance is needed, we’ll be happy to help!