Sorry for being not clear enough!
The chatbot uses the same answers from the Q&A section when:
- The user’s question matches a question in your Q&A.
- The instructions are clear, concise, and don’t conflict with the information in the Q&A.
If you change the instructions, especially if they become too long or overloaded, the bot may stop using the Q&A content.
If this happens again, we recommend revising your instructions. You can also try using the prompt suggested in the previous message to fix the issue.
If you’ve followed all the steps and the issue still persists, please let us know. We’ll be happy to look into it for you 