Hey @Max,
Thank you. Feedback:
(1) I need a JS or CSS rule that will allow me to delete those added icons (i.e., features). Not useful for our team.
(2) The added icons (i.e., features) belong in the bottom section of the chatbot field, not the bottom of each individual chat answer. Please refer to this topic for the desired location.
(3) Currently, the “Copy” button does not really help much. I tested it and it only copies the bot’s answer, not the question asked. It should copy both the question and answer. More important, the chatbot already includes a “Save Transcript” button, so the “Copy” button is not needed.
(4) The tooltip text for the “Thumbs Up” and “Thumbs Down” icons should be “Like” and “Dislike”, respectively. The terms “Good Response” or “Bad Response” are too specific (e.g., A complex answer, while correct, may seem like a “bad response” to the chatbot user).
In short, the new feature is not useful to our team. We prefer to see the features requested in this topic. With the emoji feature added, for example, chatbot users can use the “thumbs up” or “thumbs down” emojis (or any other) to express their feelings about the chat or chatbot answers.
I hope this helps.