Access all custmer photos

Ask the Community General Questions
1

Only the first 3 photos are included, the others are “forbidden”

4

Hey there, @Laurence_Beliveau! Welcome to the Community :waving_hand:

Sorry for this inconvenience – I’ll go and check with the developer to see what’s going on.

Please bear with me for a bit, and I will get back to you soon with the news :folded_hands:

6

Getting back to you with the update :waving_hand:

It seems like there was an issue when getting data from Google, and this is why some images were not pulled into your widget. However, we just manually updated your review source, and all the images are now present :tada:

Please turn on the images in the Review → Customize → Show Images section and let me know how it worked for you.

7

Hello! Thank you very much! Is there a way to only show reviews containing images? Or present the carousel in a way that the height of each review is the same for all, with/without images?

9

I just checked with our developers about your request, and they let me know of the following options:

  1. You can use filters. The widget allows you to filter reviews and keep only the ones you need. With filters you can show only reviews that have photos:

    image
    image445×608 23.3 KB

  2. Our developers tried to create a script that would allow the Carousel layout to show only reviews with photos, but sadly this is not possible for this layout. If you use another layout such as Grid, Masonry or List, you can achieve the setup you want by adding the following CSS in the Custom CSS section of your widget:

    .es-review-container:not(:has(.es-reviews-images-image-item)) {
  display: none
}

    It would look like this:

    image
    image1783×669 246 KB

    But please note that the Load more button might not work perfectly. It checks the next batch of reviews and will display as much reviews with the images as it can find, meaning it might not be an equal number of reviews each time.

I also want to share that we have a request for this feature in our Wishlist: Show Reviews only with Photos.

We would be grateful if you add your vote as well. The more votes it gets, the higher the chance that the developers will add this feature to the widget :slightly_smiling_face: