Widget not showing on Wordpress site

Hey, is here anyone else who has problem with the widget? I tried to place the widget on different Wordpress sites (with Elementor) and it is not showing up. I do not even see the preview link! It looks like the exact feature we need and I even paid Basic plan to reach support, unfortunately none of the buttons for support is working. Is something going on with Elfsight and should I just keep looking? Of course I need it as soon as possible.

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Hi @Admin_YouSelect, I’m so sorry to hear about this unfavourable experience :disappointed_face:

Unfortunately, our Support Team has received an unexpected influx of support messages, which is why response times may be longer than usual. My apologies for this.

As for the issue with the Calculator widget, could you please send me the link to the website where it’s installed? I’ll be happy to look into this for you!

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Hello Helga. We solved it. In fact if there is any add blocker in the browser, your widged does not run
Now we are experiencing something different. I know you can make some kind of OR logic. Unfortunately the real OR is still missing. I know I can switch between ALL and ANY. The fist is clear. The second not that much. Even I make the logic “show wen A and B” I still see it when I have C. I am now really struggle to finish the calculator I am making.

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Hi there, @Admin_YouSelect :wave:

Could you please describe in more detail what you’d like to achieve and share a specific example of the field/calculation from your widget, where you’d like to set up this conditional logic? I’ll be happy to check things for you :slightly_smiling_face:

I am making a pool calcutator. I have 3 main types of pool. Two types are simple and ready. But the third one has more options (4 types, 2 colors, 8 sizes etc.). For now I need to make logic: Depth 1 m or 0.8 m (each has different price for different size of pool). But it does not matter what size of pool I put in condition it is always showing up. For example I put in that it should be shown only if the depth is 1 m and 3 meters long but it shows up every time the type of pol si selecter never mind the lenght.

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If I got you right, you’d like to show a specific field only if both conditions are met (depth is 1m, length is 3m).

Since you haven’t finished your widget yet, I’ve created a test calculator based on your description, where everything works great:

If you’ve set up the conditions the same way, but the issue still persists, or if I misunderstood your idea, please specify the name of the field which should be hidden :folded_hands:

Thank you for your time. I also have the same size (3 meters lenght), the same depth (1 m) but two colors. So I have to put 2 times 3 m pool. That should not be the problem. But the problem is, that even I have pool 4 m it is still showing up. Can you see the calculator I made?


This is what is happening. You can see I set only size 3 . but when I try 4 m in my calculator, it still shows the field


It also shows multiple times the same feel even I set exactly the size.

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Thanks for the clarification!

This issue occurs because of the default values set for the “WĂ€hlen Sie eine Grösse fields”. To better demonstrate it, I’ve added the numeration to the “Wahlen Sie
” and “Abdeckungen
” fields. Feel free to remove the numeration once you check things :slightly_smiling_face:

Here is a screenshot of the conditional logic set for the “Abdeckungen fĂŒr Badebrunnen 2” field:


As you can see, I’ve chosen Badebrunnen 365 Tage pool with the size 3.0x2.4m (BadeflĂ€che: 2.070x2.105m)

Based on the conditional logic from the screenshot above, only “Abdeckungen fĂŒr Badebrunnen 2” field should appear.


Here is a conditional logic for the “Abdeckungen fĂŒr Badebrunnen 1”, showing that this field shouldn’t show up, but it’s still displayed:


This happens, because the “WĂ€hlen Sie eine Grösse Badebrunnen 365 Tage 6” field has the default value 3.0x2.0m (BadeflĂ€che:2.070x1.705m), which makes the “Abdeckungen fĂŒr Badebrunnen 1” field appear, even if the necessary size isn’t chosen in the calculator:


To fix this issue, you should change the default value in your Wahlen Sie (5 and 6) fields (for example, to None):


Let me know if this explains things or if you have any questions left :slightly_smiling_face:

Thank you. One of my problems is solved. Can you please have a look at my settings once again? I need to pick depth (1m or 0.8m) and size of the pool and I have more of them. If I apply ALL, nothings shows. If I apply ANY every solution is shown due to the depth settings. Do I really do for each pool the settings extra? That would be a night mare.


So I played it a little bit. Not as smooth as I wanted it but it is working. The only problem now is the formula. Showing - when there should be price shown
the generator is nor helping. I need to show the price from the step where the pool size is picked. Never mind there are some choices missing.

1 Like

Hi there, @Admin_YouSelect :wave:

Do I get it right, that you mean the Total and Pool Preis Calculations? Do you want to completely hide them before the pool size is chosen or you’d like to display 0 or “-” instead?