This thread is a mess. Can someone tidy up and clarify how to track whatsapp using tag manager and analytics simply please.

Hi @Nick_Templeton :wave: Sure! If you want to track your WhatsApp Chat widget via GTM, just add this code to the Custom JS field on the Appearance tab of your widget’s settings: function sendAnalyticsEvent(config) { if (typeof ga !== "undefined") { ga('send', 'event', { eventAction:…

Hi Max, this is outdated or not? How can i track the Conversion with Google Tag manager / GA4? Do you have a tutorial for that?

Hi there @user12028 :wave: If you want to track conversions, the GTM code (1st code in this thread) should work perfectly fine for you. ▶ You should add this code to the Custom JS field on the Appearance tab of your widget's settings: ▶ In GTM, you just need to create a Custom Event trigger: Che…

[image] Max: rafAsync Hi Max, i added the code under custom JS. But it still dont work for me. By Google tag manger i created a trigger with a event called click-start-chat-button. Do i miss something?

For open Close it work, but not for the click on chat button

Got you! I’ll check it with the devs and will get back to you a bit later :slightly_smiling_face:

Thank you for waiting @user12028 :wave: Please try to use this code instead and let me know if it worked: function sendAnalyticsEvent(config) { if (typeof ga !== 'undefined') { ga('send', 'event', { eventAction: config.action, eventCategory: config.category, eventLabel: con…

Hi max! I just tried to implement it for Google Tag Manager and failed. So, i added the code to my WA Plugin in the “Custom JS Editor” and publshed it. I created a trigger that looks for ‘Click Start Chat Button’ without the ‘’. I created a new Tag that looks for that trigger. I open the preview a…

Hi there @Patrick_Prziborsky :wave: Could you please send me a link to the page where your widget is installed? I’ll be happy to look into this for you :slightly_smiling_face:

Sure: [image] Computerhilfe & Computerreparaturen Oberösterreich Bei mir findest du schnelle, effiziente und einfache IT-Hilfe. Für alle deine Themen rund um die IT. Ein Anruf genügt. 0677 632 159 70 Here some screenshots from GTM. The GA4-WA_Chat is the Tag …

Tracking clicks in WhatsApp Chat

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Tracking clicks in WhatsApp Chat

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