See chat tags (Qualified lead) in the dashboard

Wishlist WhatsApp Chat
1
  • Issue description:
    So right now I have 1 widget active in my website and the sales person receiving the messages is tagging the hot leads. In order for me to be able to count those hot leads that we receive in the app I asked the sales rep to tag them after he’s taken care of them as “qualified leads” Now I want to have access to that list of tagged (or mixed list of tagged and not-tagged) leads. This way I will be able to track the total number of leads we receive in the widget every month and see/report on the progress. How can I do this? Ideally I would like to do it from the elfsight admin panel (?) in my laptop but if it’s not possible I’m opened to any other solution. Thanks in advance.
  • Link to the page with the widget in question:
  • www.miraclesasia.com
1 Like
3

Hi there, @user13629 :wave:

Do I get it right that you’re tracking clicks on your WhatsApp Chat widget via GTM, and you’d like to see this analytics in Elfsight dashboard?

4

Hi Max and thank you for your answer. Not exactly, I’m not tracking the number of clicks at this point. All I need to know is how many chats have been tagged as “Qualified lead” by the sales person responsible for managing the chat. As the admin of the elfsight widget, I went into the elfsight admin panel where I saw a bunch of options but not somewhere I can see that list of tagged chats. So I was wondering, is there a way to access that? Thanks in advance.

1 Like
5

Got you, thanks!

Unfortunately, this is something that can’t be achieved at the moment. I’m really sorry!

I’ve moved your idea back to the Wishlist and if it gets more votes, we’ll try to think it over in the future :slightly_smiling_face:

6

Received. Thanks a lot, is there a way to do this without having to ask the sales rep? Will I need to sign up into his WhatsApp account somehow to check it? Or can you think of a different way? Thank you.

1 Like
7

Unfortunately, we don’t have specific details on how your sales representative configured the tagging process. We recommend reaching out to your sales rep directly for clarification on the setup and guidance on where to locate the information related to the chats associated with these tags :slightly_smiling_face: