Move widgets to another account

Ask the Community General Questions
1

Hello, could I also request a transfer of widgets?

3

Hi @Arvin_Kim_Cabrera and welcome to the Community :wave:

Sure, I’ll be delighted to help you :slightly_smiling_face: To transfer your widgets to another account, we need the following details:

  • email address of the Elfsight account you’d like to transfer the widget from
  • email address of the Elfsight account you’d like to transfer the widget to
  • Widget name or widget ID that should be transferred

Please send me the details privately so that only you and I can view the information:

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4

Question on this - when you do the transfer, does the embed code stay the same?

i.e. will we need to update any code or does it still work on the website?

5

Hi @Kevin7 :waving_hand:

Yep, the code will remain the same and the widget will be working fine on the website.

If you need to transfer your widget, please reach out to me in a personal message. I’ll be happy to help :wink:

6

Question for Support: Will there be any issue if I transfer my account to my client by changing my login credentials, account/billing info, etc. to my client’s info? (Instead of making them create a new account)

Context: I opened an elfsight account to try the Logo Showcase widget on 1 client’s website. They like it so I need to transfer ownership to them. I don’t need my own elfsight account.

7

Hi there, @Moriah_M :waving_hand:

Worry not, everything should be fine! Here is an article explaining how to change the email connected to the Elfsight account - Changing Your Elfsight Login Email - Elfsight Help Center.

And here you’ll find how to change the billing info - Changing Your Billing Information - Elfsight Help Center.

If any further questions come up, we’re always here to help :wink:

8

Thanks Max. How do we change the user name?

9

You can do this in the Account Settings section :slightly_smiling_face:

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10

Hi @Max

I just renewed my subscription for Logo Showcase in March and now want to transfer the entire subscription + current widgets to my client. I was going to transfer my entire account but I don’t want my client to have my billing & payment history. What’s the best solution to hand off the remaining time on the entire subscription of Logo Showcase & existing widgets to my client?

Thanks!

11

Hi there, @Moriah_M :waving_hand:

Yep, we can transfer your subscription along with the widgets to your client’s account. The history of your payments won’t show up in the client’s account, but the billing details will be saved. So, the best option would be to replace your billing info with your client’s details before the subscription transfer. This article explains how you can change the billing info - Changing Your Billing Information - Elfsight Help Center.

Once you’re ready to proceed this with the transfer, please send me in a personal message an email of your client’s account and specify the widgets you’d like to transfer :slightly_smiling_face: