Inquiry About Integrating Contact Form Submissions with CRM via API

Ask the Community General Questions
1

I hope this message finds you well.

I am interested in integrating the information submitted through the contact form on my website directly into my CRM via an API. I would like to know if this is possible and, if so, how the integration works. Additionally, I would appreciate guidance on which package or service plan I should order to enable this functionality.

Here are a few specific questions:

  1. API Availability: Does your platform support an API for retrieving contact form submissions?
  2. Integration Process: Could you provide an overview of how the API integration process works? For example, what steps are involved in connecting the form to my CRM, and is any additional middleware required?
  3. Customization Options: Are there options to customize the fields being sent to the CRM to ensure they match the existing structure of my database?
  4. Service Plans: Which package or plan includes API access for contact form data integration?
  5. Technical Documentation: Is there any technical documentation available that outlines the API endpoints, authentication methods, and examples of payloads?
  6. Support: Do you offer support or professional services to assist with setup and integration if needed?

This functionality is critical to streamlining our lead management process, and I want to ensure we have the right tools and support for seamless implementation.

Thank you for your assistance. I look forward to your response.

1 Like
3

Hi there, @user12867 :wave:

I see that you’ve already had a chat with my colleague Mike from the Support Team. As he said, we do not have a public API that would allow seamlessly integrating any of our widgets. I am really sorry!

However, we agree that it would be a great enhancement, and I’ve added this idea to the Wishlist - Send submissions to CRM via API.

If more users support this request, it might be considered in the future :slightly_smiling_face: