Hi all :slight_smile: I spent some hours thinking about how can I track in google analytics the WhatsApp button’s click as it’s a JS button… Does anyone have the same problem? If so, how solved? Thanks

Hi all, I tried many times following Damien video, but as i dont understand much about coding i was not able to figure out… Does any one offer this configuration as a paid service? My website is www.fercomaz.com. thanks

Hi @Yuri :wave: Damien showed how to set up a data trigger that only collects data labeled “Click to WhatsApp Chat.” Have you faced any issues with the tracking of the clicks on WhatsApp Chat button, or you just decided to check the workaround by Damien?

Hi @Max I really wanna to track whatsapp click in my squarspace website. I’ve followed several times the tutorial here. First i added the code in head: document.addEventListener('DOMContentLoaded', () => { function sendAnalyticsEvent(config) { if (typeof ga !== "undefined") { ga('send', 'event', { eventAction: config.action, eventCategory: config.category, eventLabel: config.label }); } Than, added the second code in footer " document.addEventListener('DOMContentLoaded', () => { function sendAnalyticsEvent(config)... clicker('[class^="Bubble__BubbleComponent"]', 'Open/Close Chat Widget'); clicker('a[title="WhatsApp"]', 'Click to WhatsApp Chat'); }) }} However Its not tracking in GA. My intention is to know the source of the click. if they came from social/organic/paid etc. Im doing right?

First code [Captura de Tela 2023-12-15 às 12.46.59] second code [Captura de Tela 2023-12-15 às 12.48.39] my website is www.fercomaz.com

Hi @Yuri :wave: I have to say that, unfortunately, there is no option to track the source of the click. I am really sorry! However, if you’d like to track the number of clicks on the chat button, please replace the 2nd part of the code with this one: document.addEventListener("DOMContentLoaded", () => { function sendAnalyticsEvent(config) { if (typeof ga !== "undefined") { ga('send', 'event', { eventAction: config.action, eventCategory: config.category, eventLabel: config.label }); } if (typeof gtag !== "undefined") { gtag('event', config.action, { 'event_category': config.category, 'event_label': config.label }); } } const registerEventSender = (selector, label, eventTarget) => { if (eventTarget?.closest(selector)) { sendAnalyticsEvent({ action: 'click', category: 'Elfsight Chat Widget', label: label }); } }; document.addEventListener("click", (e) => { registerEventSender('[class*="Bubble__BubbleComponent"]', 'Open/Close Chat Widget', e.target); registerEventSender('button[title="WhatsApp"]', 'Click to WhatsApp Chat', e.target); }); }); Check it out and let me know if it worked for you :slightly_smiling_face:

Big thanks for your effort Damien! Love it You are a blessing

Hey there and welcome to the Community @user9693 :wave: Happy to see that the solution by Damien helped you. In case you have another questions or any assistance is needed, just drop us a line. We’ll be happy to help :wink:

Google Analytics for user behaviors and audience segmenting is very important, How to get it after installing scripts and widget is live: Mobile Medical Excellence in Dubai: Your Trusted Doctor On Call for Home, Hotel, or Office Services

Hi user10674, and thanks for becoming part of our Community. Your question is really important, so hang in there. The Staff is really good at solving issues and will get to your concern on Monday.

Hi can you provide similar code for Click To Call widget Data Layer Click Events?

Help tracking click on WhatsApp Button

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Help tracking click on WhatsApp Button

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