Hi there,
we currently have a problem with our Instagram feed. There is an empty space between two postings that doesn’t go away. Does somebody know a way to fix this?
Also, our feeds are not getting updated still. Does anyone know when this will be fixed?
Thanks so much in advance!
Hi there, @user21358 
The new posts don’t appear in the widget right away because of the cache. The cache time for our Instagram Feed app is 48 hours.
The latest post displayed in your feed was published a day ago:
If it’s been more than 48 hours and the new posts still don’t appear, please let me know. I’ll be happy to look into this!
As for the issue with the blank post, I’ve passed it on to the devs and will let you know once it’s fixed 
Hi @user21358
The issue with empty posts has been fixed! Please check your widget and let me know if it’s fine now
Hi Max,
sadly we still have an empty space in our widget.
All the best
Could you please send me a link to the page with the widget, where this issue persists?
sure, here’s the link: https://trend-box.de/products/trendbox
you’ll have to scroll a bit but it is on the 4th block of posts, thanks so much!
I’ve double-checked the widget and there is no issue on my end. Could you please check it in your browser’s incognito mode?
Yeah, we did and the issue is still there. It’s the last post in the 4th row that’s blank
Do I get it right that you’re talking about this post? I remember that it was missing before, but now it’s displayed on my end:
If this is the post you mean, please try to clear cache and cookies in your browser and let me know if it helped.
However, if another post is missing on your end, please send me a screenshot of the issue 
Hi Max,
yes that’s the post and sadly it still didn’t work. We also checked on different PCs, Accounts and mobile and the last post is missing everywhere 
Just to confirm: clearing cache and cookies didn’t help either, right?
Could you please also send me a screenshot of the issue?
Hi Max, is there any update for this issue yet? Thank you
Hi there, @user21358 
Apologies for the delayed response! Our devs are investigating the issue and I’ll update you once it’s fixed 
Thank you for waiting!
The issue is fixed. Please check your website and let me know if it’s fine now
Hey Max,
sadly it isn’t fixed, the old post is there, but now there is a new empty space here:
Also, we cannot add more postings to our feed, is there any way these issues can be fixed? Thanks in advance
Oh, I am genuinely sorry for all the frustration caused by this!
I’ve shared this issue with the devs and will update you once I hear back from them!
Hi Max,
we changed our feed back to 30 posts and now there are no more space issues, however we are still unable to add new posts, they just don’t show up.
Hi there, @user21358 
Great! Regarding the new posts, they don’t appear in the widget right away because of the cache. The cache time for our Instagram Feed app is 48 hours.
If it’s been more than 48 hours and the new posts still didn’t show up, please send me a link to this post. I’ll be happy to check it for you!
Hey Max, no we are talking about linking new posts into our feed that show up in another hidden feed but cannot be added to the live one for some reason.
