Duplicate Field IDs Causing Integration Issues with Zapier and GorillaDesk

Got it, thanks!

  1. You’re right, to distinguish the fields with the same the labels, the custom field IDs are required. We already have this idea on the Wishlist and I see you’ve upvoted it.

  2. Since the submissions in Zapier and email aren’t fully identical, I’ve just tried to send a test submission. Could you please check it and let me know if the issue with input values in Zapier still persists? If so, please send me a screenshot of how the test submission look (I’ve used test or 1111 in the most of the fields).

  3. I see that the fields with the same label appear multiple times in the email notifications too. This happens because of the conditional logic set in the widget:

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