Hi Max,
When a user submits the form, the email notification I receive shows the data correctly (although ealier today it didn’t)—each service address and related field appears in sequence exactly as entered. However, in Zapier, the data becomes duplicated and inconsistent. For example:
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All of the service addresses have now become identical to the first address entered, instead of showing as separate ones (Address 1, Address 2, Address 3, etc.).
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Several fields that had valid input in the form now appear as placeholder text such as “Sample Long Text” or “Option 1” in Zapier.
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Many fields also appear multiple times with identical labels, such as “Street Address”, “What service frequency do you require?”, and “Address Note (if applicable)”, without any way to distinguish which instance belongs to which section of the form.
I’ll show you an example below.
Here’s what I receive directly from an elfsight form submission in my email:
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Is your service address located within our current service area?:
Yes
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What type of customer are you?:
Commercial
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What type of services do you require?:
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First Name:
John
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Last Name:
Commercial
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Mobile Phone:
0499777555
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Email Address:
John.Commercial@dogcare.com.au
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Company or Organisation Name (if applicable):
Dog Care Group Pty Ltd
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Address To:
John Commercial – Managing Director
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Bill To:
Accounts Team
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Billing Email:
accounts@dogcare.com.au
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How did you hear about us?:
Referral
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Who referred you?:
Jefferey Malone
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Street Address:
1 Street Test
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Address Line 2:
1 Address Line Test
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Suburb:
Suburb 1
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State:
SA 1
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Postcode:
5111
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Address Name (if applicable):
Dog Kennel 1
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Address Note (if applicable):
Owned by us – 1.
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Do you require services at another service address?:
Yes
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Street Address:
2 Street Test
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Address Line 2:
2 Address Line Test
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Suburb:
Suburb 2
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State:
SA 2
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Postcode:
5222
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Address Name (if applicable):
Dog Kennel 2
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Address Note (if applicable):
Owned by us – 2.
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Do you require services at another service address?:
Yes
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Street Address:
3 Street Test
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Address Line 2:
3 Address Line Test
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Suburb:
Suburb 3
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State:
SA 3
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Postcode:
5333
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Address Name (if applicable):
Dog Kennel 3
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Address Note (if applicable):
Owned by us – 3.
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Are there any more service addresses?:
Yes
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Please list any additional service addresses below::
Additional Service Address 4.
Additional Service Address 5.
Additional Service Address 6.
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Same as the primary Service Address?:
No
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Street Address:
BILL 4 Street Test
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Address Line 2:
BILL 4 Address Line Test
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Suburb:
BILL Suburb 4
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State:
BILL SA 4
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Postcode:
5444
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Which specific areas on your property/properties would you like us to service?:
Numerous areas including. The courtyards for each. The law sections on each. Everywhere the dogs go essentially.
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How much dog waste is typically generated in the areas requiring servicing?:
Heavy – high-traffic dog areas
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What service frequency do you require?:
Weekly
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How would you like us to handle the waste?:
Place it in our bins
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Where are your bins located?:
At the front next to the fence. Behind the gate at our 3rd service address.
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When was the dog waste last removed?:
Within the last week
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How many dog waste bag dispensers require servicing?:
6
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Where are they located?:
On the front yard of each property
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What service frequency do you require?:
Weekly
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Will you be supplying the dog waste bags for the dispensers, or would you like us to procure them?:
These will be supplied by us
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Please specify the proposed pickup location for our technician:
Please pickup at our 1st address.
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How will our technicians access the dog waste bag dispensers for replenishment?:
Unlocked/ freely accessible
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What service frequency do you require?:
Fortnightly
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What type of surfaces require treatment?:
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Artificial grass
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Aggregate
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Can you please specify the locations and extents of the areas requiring treatment?:
ALl of the artificial grass at each property. Aggregate at property 6.
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What is the surface area of each of the treatment areas (m²)?:
Grass 1: 40m2, Grass 2: 50m2, Grass 3: 20m2, Grass 4:10m2, Grass 5:70m2, Grass 6:10m2. Aggregate 30m2.
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Do you have a suitable outdoor water tap available for the treatment areas?:
At all but property 6.
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How will our technician gain access to the property/properties?:
Gate or door access codes
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Please specify the location of these gates or doors:
Gates are next to the building at properties 1, 2 and 4. Gates are along the outer fence at properties 3, 5 and 6.
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Please provide your access codes here:
7766 for property 1 to 3. 6677 for property 4 to 6.
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Are there any known or potential hazards on the property/properties that could pose a risk to our technician during service?:
Yes, lots of dogs. Slippery floors from urine. Uncovered star pickets property 3.
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Are there any parking requirements for our technicians?:
Can park at the front of each property.
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Any other important details?:
Would prefer not Mondays. Also, how quickly can you start?
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Please attach any relevant site plans, diagrams, or photos here (if applicable)::
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I agree to the Terms of Service and consent to the Privacy Policy.:
Yes
All the information is visible, and this time in order.
Now this is what Zapier sees:
ID
1762419473
Is your service address located within our current service area?
Yes
What type of customer are you?
Commercial
What type of services do you require?
Dog Waste Removal, Dog Waste Bag Dispenser Replenishment, Sanitising & Deodorising
What type of services do you require?
Dog Waste Removal, Dog Waste Bag Dispenser Replenishment, Sanitising & Deodorising
First Name
John
Last Name
Commercial
Mobile Phone
0499777555
Email Address
John.Commercial@dogcare.com.au
Company or Organisation Name (if applicable)
Dog Care Group Pty Ltd
Address To
John Commercial – Managing Director
Bill To
Accounts Team
Billing Email
accounts@dogcare.com.au
How did you hear about us?
Referral
Who referred you?
Jefferey Malone
Please specify
Sample Short Text
Street Address
1 Street Test
Address Line 2
1 Address Line Test
Suburb
Suburb 1
State
SA 1
Postcode
5111
Address Name (if applicable)
Dog Kennel 1
Address Note (if applicable)
Owned by us – 1.
Address Note (if applicable)
Owned by us – 1.
Do you require services at another service address?
Yes
Street Address
1 Street Test
Address Line 2
1 Address Line Test
Suburb
Suburb 1
State
SA 1
Postcode
5111
Address Name (if applicable)
Dog Kennel 1
Address Note (if applicable)
Owned by us – 1.
Do you require services at another service address?
Yes
Street Address
1 Street Test
Address Line 2
1 Address Line Test
Suburb
Suburb 1
State
SA 1
Postcode
5111
Address Name (if applicable)
Dog Kennel 1
Address Note (if applicable)
Owned by us – 1.
Are there any more service addresses?
Yes
Please list any additional service addresses below:
Additional Service Address 4.
Additional Service Address 5.
Additional Service Address 6.
Same as the primary Service Address?
No
Street Address
1 Street Test
Address Line 2
1 Address Line Test
Suburb
Suburb 1
State
SA 1
Postcode
5111
Which specific areas on your property/properties would you like us to service?
Numerous areas including. The courtyards for each. The law sections on each. Everywhere the dogs go essentially.
How many dogs are generating waste on the property?
Option 1
How much dog waste is typically generated in the areas requiring servicing?
Heavy – high-traffic dog areas
Please specify (e.g., Courtyard – heavy, Playground – minimal, Zone C – moderate).
Sample Long Text
What service frequency do you require?
Weekly
Do you have any scheduling preferences for this one-time service?
Option 1
What service frequency do you require?
Weekly
Do you have any scheduling preferences for this one-time service?
Option 1
How would you like us to handle the waste?
Place it in our bins
Which bin would you like us to place the waste in?
Option 1
Where is this bin located?
Sample Short Text
Where are your bins located?
At the front next to the fence. Behind the gate at our 3rd service address.
How would you like us to handle the waste?
Place it in our bins
Where are your bins located?
At the front next to the fence. Behind the gate at our 3rd service address.
When was the dog waste last removed?
Within the last week
How big is your yard?
Option 1
Where is the dog waste typically located?
Option 1
Please specify (e.g., on the lawn, near the fence, under the tree).
Sample Short Text
How many dog waste bag dispensers require servicing?
6
Where are they located?
On the front yard of each property
What service frequency do you require?
Weekly
Do you have any scheduling preferences for this one-time service?
Option 1
Will you be supplying the dog waste bags for the dispensers, or would you like us to procure them?
These will be supplied by us
Please specify the proposed pickup location for our technician
Please pickup at our 1st address.
Please specify the required bag size, type, and brand (where applicable)
Sample Short Text
How will our technicians access the dog waste bag dispensers for replenishment?
Unlocked/ freely accessible
Please specify the proposed pickup location for our technician
Please pickup at our 1st address.
What service frequency do you require?
Weekly
Do you have any scheduling preferences for this one-time service?
Option 1
What service frequency do you require?
Weekly
Do you have any scheduling preferences for this one-time service?
Option 1
Do you intend for your Sanitising & Deodorising services to be scheduled in conjunction with Dog Waste Removal?
Option 1
What type of surfaces require treatment?
Artificial grass, Aggregate
Can you please specify the locations and extents of the areas requiring treatment?
ALl of the artificial grass at each property. Aggregate at property 6.
Is the total surface area to be treated greater than 100 m²?
Option 1
What is the total surface area (m²)?
1
What is the surface area of each of the treatment areas (m²)?
Grass 1: 40m2, Grass 2: 50m2, Grass 3: 20m2, Grass 4:10m2, Grass 5:70m2, Grass 6:10m2. Aggregate 30m2.
Do you have a suitable outdoor water tap available for the treatment areas?
At all but property 6.
How will our technician gain access to the property?
Option 1
Please specify the location of this gate
Sample Short Text
Please provide the access code here
Sample Short Text
Please specify how our technician will gain access
Sample Short Text
How will our technician gain access to the property/properties?
Gate or door access codes
Please specify the location of these gates or doors
Gates are next to the building at properties 1, 2 and 4. Gates are along the outer fence at properties 3, 5 and 6.
Please provide your access codes here
7766 for property 1 to 3. 6677 for property 4 to 6.
Please provide the relevant names or departments and phone numbers.
Sample Long Text
Please specify how our technician will gain access
Sample Long Text
Are your dogs friendly, or have any been known to show aggression?
Option 1
Do you allow us to give your dogs treats?
Option 1
Are there any known or potential hazards on the property that could pose a risk to our technician during service?
Sample Long Text
Are there any known or potential hazards on the property/properties that could pose a risk to our technician during service?
Yes, lots of dogs. Slippery floors from urine. Uncovered star pickets property 3.
Are there any parking requirements for our technicians?
Can park at the front of each property.
Any other important details?
Would prefer not Mondays. Also, how quickly can you start?
Please attach any relevant site plans, diagrams, or photos here (if applicable):
Consent
Yes
