Automatically highlight best reviews

Hello friends :waving_hand:

We’ve been thinking about how to make it easier to find useful insights in long lists of reviews inside the Reviews widget, and wanted to share an idea with you.


What we’re thinking


Right now, important and detailed feedback often gets lost when there are many reviews to go through.

Instead of manually pinning reviews, we’re exploring ways to automatically feature the most helpful and detailed reviews, so that users could understand key takeaways faster.


Why this might help:

  • business owners don’t need to manually pin or manage the best reviews

  • users can more easily scan and compare feedback in long review lists

  • it helps users focus on the most relevant and insightful feedback faster


How it could work


We’re still exploring different approaches here for the automatic review featuring, but some possible directions could include:

  • identifying more detailed and insightful reviews automatically

  • using different signals (such as detail, experience, or recency) to understand review quality

  • making it easier to highlight strong feedback without manual setup


This is still an early idea, and the final approach may differ depending on what turns out to be most useful.


What do you think?


Would this help make reviews more useful for your visitors? How would you expect helpful reviews to be picked?

Hit the Vote button if you’d like to see this in your widget. And feel free to share any thoughts or feedback in the comments — it really helps shape what we build next :slightly_smiling_face:

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