I totally get your idea – it would be so useful for many!
Went to double-check with the devs, and, unfortunately, this feature cannot be customised for you to work as intended. The functionality is described in our Wishlist though, and has collected quite a few upvotes already: An option to set a buffer time between appointments. Drop yours too, and we’ll definitely consider the engagement in our development planning ![]()
As for the workaround, there’s an option to change the visit duration to the “appointment time + gap“ in the widget settings, and we’ll be able to help you change the label to the “appointment time” duration. This way, your clients will see that they’re booking, for example, a 40-minute appointment, while actually booking a 50-minute one, including the gap.
However, the confirmation email will still state the “appointment time + gap“ duration. This peculiarity can be explained in the Description field.
Please let me know if you’d like our help with that, or if you have any more questions for me ![]()