Widget not showing on Wix Mobile site

Ask the Community General Questions
1

The all in one reviews widget is working on my published website but only on my desktop, when viewing the website on my phone there is just a blank white space.

2

the link to the page is here clearcofasteners.com/reviews

4

Welcome to the Community, @Tashiana_Symington :waving_hand:

I’ve just checked your website and the widget appeared on mobile:

image
image1125×1940 163 KB

Could you please try to check your website in incognito mode? If the issue still persists there, please share:

  • the model of your device

  • browser you’re using and its version

  • version of the OS

5

Hello, I can see it in the wix editor mobile version but not on the published site on my phone.

I have a Google Pixel 8 Pro and I am on Google Chrome, not sure where to find the other information

6

Got you, thanks!

Just to confirm, have you checked the widget your browser’s incognito?

7

Yes I have, still just shows a blank white space

8

Got it, thanks!

I’ve forwarded this info to the devs and will update you once I have their response :slightly_smiling_face:

9

Thank you!

10

Thank you for waiting!

Our devs have asked us to check a couple more things to help narrow down what might be causing the issue.

Could you please let us know:

  • Are you using the same Wi-Fi/network on your phone as on the device where the widget displays correctly, or are you using mobile data or a VPN?

  • If possible, could you try opening the published page while connected to a different network (for example, switching between Wi-Fi and mobile data)?

  • Could you also try checking the page in a different browser on your phone and let us know if the widget appears there?

This will help us understand whether the issue might be related to the network or browser environment :folded_hands:

11

I was using mobile data, my phone wont connect to the internet so i had a co-worker try on his phon that was connected and it sill didnt show.

I tried it on the browser Startpage and it still didnt work

12

Thanks! One quick clarification: is your coworker on the same network as you, or did they check via mobile data?

13

Same Network

14

Got it, thanks! Could you please try to open the widget Share Link using the same network and let me know if it’s loaded there?

15

Works on my desktop but just a blank white screen on the phones

16

Thanks for the update! I’ve shared this info with the devs and will get back to you later.

Thank you for your patience and understanding :folded_hands:

17

Thank you for waiting!

It looks like your corporate network may be blocking the widget from loading. To confirm this, please try opening your website using a different network, such as mobile data.

If the widget loads correctly on a different network, we recommend contacting your network administrator and asking them to check whether any of the widget’s resources are being blocked.

18

Sorry but I tried it on mobile network and my homes wifi and it still brings up a blank screen

Screenshot_20261002-080316
Screenshot_20261002-0803161008×2244 75.7 KB

19

Thanks for sharing the results!

I’ve forwarded these details for further investigation. I’ll immedetaly report back once I have any news from the devs.

20

In the meantime, could you please addtionally share:

  • your Android version (Settings → About phone → Software information)

  • version of your Chrome browser (Settings → About Chrome → Application Version)

21
  • Android Version: 16
  • Chrome 153.0.8010.52