# Widget Knowledge Base: Appointment Booking **URL:** \ **Category:** Pro Tips\ **Tags:** appointment-booking\ **Created:** [October 21, 2025, 8:40am UTC](https://community.elfsight.com/t/widget-knowledge-base-appointment-booking/140628 "2025-10-21T08:40:00Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [October 21, 2025, 8:40am UTC](https://community.elfsight.com/t/widget-knowledge-base-appointment-booking/140628/1 "2025-10-21T08:40:00Z")
We know getting started with a new tool can raise a few questions. In this post, we’ve gathered the most common questions about the [Appointment Booking](https://elfsight.com/appointment-booking-widget/) widget to help make your setup and usage a bit easier 🙌 ## **General 📝** * * * > **Why do booked slots still show up in the widget?** > > Booked slots will disappear automatically only if Google Calendar is connected. Without it, you’ll need to remove them manually. > > If you’d like to have booked slots disappear without needing Google Calendar, please upvote this idea: [Set a limit for the number of appointments per slot](https://community.elfsight.com/t/set-a-limit-for-the-number-of-appointments-for-each-slot/67503). > **Does the widget show time in each user’s timezone?** > > No, it shows your business’s local time, regardless of where your clients are. > > If you’d like to have the automatic time zone conversion in the widget, please upvote this idea - [Automated Time Zone Conversion](https://community.elfsight.com/t/automated-time-zone-conversion/94369). > **What’s the maximum custom duration?** > > The maximum duration is **1440** minutes (24 hours). > > If you’d like to see an extended duration in the future, please upvote this Wishlist idea: [Increase Time Slot Duration](https://community.elfsight.com/t/make-time-slots-longer-than-24-h/140654). ## **Connecting to Google Calendar 📆** * * * > **How to connect my widget to Google Calendar?** > > Follow these steps to connect: [How to Connect Google Calendar to Appointment Booking Widget](https://help.elfsight.com/article/1451-how-to-connect-google-calendar-to-appointment-booking-widget). > **Can I connect more than one calendar?** > > No, you can connect only one calendar to a single widget. > **What happens if I skip a permission during setup?** > > The calendar won’t connect, and you’ll see an error message: > > ![image](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/0/9/09edc307620f7bba441c56f269be146a1e23576b.png) > > Reconnect and ensure all options are checked. > **I removed my calendar in Google, but it still looks connected in the widget. Why?** > > That’s just a display issue. Click _Disconnect Google Calendar_ in the widget, and then reconnect it. > **How do I switch to another calendar or account?** > > Disconnect the current one first, then reconnect and select the right calendar. > **Which Google account opens when I click “Open Google Calendar”?** > > It opens your default account. You can switch accounts in Google if needed. > **If I revoke access in Google, will the widget still work?** > > No, you’ll need to reconnect it. If the same account is linked to multiple widgets, you’ll need to reconnect it in each one. > **Does the booking automatically appear in my client’s Google Calendar?** > > No, clients will need to click _Add to Google Calendar_ after confirming the booking and then click _Save_ to add it manually: > > ![image](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/4/9/49859a8f300acc38d2ce4e27875eeccc219f32e1.png) > **Can clients cancel or change a booking on their own?** > > No, clients will need to contact you directly to make any changes. > > If you’d like to let users cancel bookings on their end, please upvote this idea - [End user can change or cancel a booking](https://community.elfsight.com/t/end-user-can-change-or-cancel-a-booking/59919) > **Will existing calendar events block time slots?** > > Yes, any existing events in your Google Calendar will make those times unavailable in the widget. > **Why does a day show 'No Slots Available'?** > > This could happen if: > > - The day is disabled in the widget settings > - It’s turned off through _Date-Specific Hours_ > - There are no open slots left > **How quickly does syncing happen?** > > Syncing usually happens within seconds. Once a slot is booked, it disappears from the widget almost immediately. > > If an event is deleted from Google Calendar, the slot becomes available again. > **If I connect the same calendar to two widgets, will they sync?** > > Yes, bookings made in one widget will be reflected in the other automatically. > **Does the widget use my Google Calendar timezone?** > > Yes, when connected, it follows the timezone set in your Google Calendar. ## **Emails and Notifications 📥** * * * > **Where can I find Appointment booking submissions?** > > Check out this guide to explore four different ways to access your submissions: [Where to Find Appointment Booking Submissions](https://help.elfsight.com/article/1576-where-to-find-your-appointment-booking-submissions). > **What’s included in the confirmation email?** > > The confirmation email includes a meta file with booking details, which you can view or save. (Note: Apple Calendar doesn’t support saving this file.) > **Is it possible to edit the text of confirmation emails?** > > Currently, there is no option to edit the confirmation emails, but these ideas are on the Wishlist: > > - [Add an Option to Edit Confirmation Emails](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964) > - [Customized Email Titles](https://community.elfsight.com/t/customized-email-titles/85393) > > Please upvote if you’d like to see these features released 🙂 > **How many emails can I add to receive notifications as a widget owner?** > > You can add only 1 email address. If you try to add more, notifications won’t be sent. > > If you’d like the option to add multiple emails, please upvote this Wishlist idea: [Notifications to Multiple Owner Emails](https://community.elfsight.com/t/notifications-to-multiple-owner-emails/83747). Didn’t find what you’re looking for? Drop your questions below, and we’ll help you out 😉