@Max @Helga A 24 hr seems fair as we continue to aspire for Instant cache time, I know, I am adding more wood to fire. Regarding the timestamp, I believe that comes from google maybe you guys need to keep it as google has it in months and within weeks is a NEW review

I do not understand, why is more important a timestamp than a good review or rating, or what its more credible and trustworthy is the relationship that you have with your clients. Anything else is bogus
Hey @Norton, thanks a lot for your comment!
The āNewā badge idea sounds interesting, but it will probably work best if reviews get your way too frequently. Otherwise, it might look quite untidy. But anyway, youāre welcome to open a separate topic with this feature request, maybe other users will find your idea really useful ![]()
I donāt quite understand why, if you already know thereās an existing wishlist on this topic, you create another one with the same theme. Wouldnāt it make more sense to inform the person to add their request or vote for the existing wishlist? Why create 100 wishlists on the same theme?
Hi @George7 ![]()
Thank you for the comment!
User 20245 suggested implementation of caching for rating and number of reviews to improve the widgetās loading speed. So, this request isnāt related to reducing the cache time.
When will you start working on this task? Weāve been waiting for a very long time, and honestly, we canāt wait any longer. Please tell me exactly and clearly when you will begin working on this task?
@TutoriGo unfortunately, we cannot provide an exact release date at this time, and I believe weāve previously explained that delivering certain features as quickly as weād like can be challenging.
Please rest assured that we do everything possible to enhance our widgets, and we strive to do it as promptly as possible, especially when many users would benefit from them. However, itās disheartening to see our efforts overlooked, if Iām honest.
That said, weāre continuing to work on the different cache timing options, and Iāve brought this request to our dev teamās attention once again. Hopefully, Iāll be able to give a more specific update soon.
Stop fooling us and telling us the same thing over and over! You keep saying it will happen soon, but now itās almost March, and itās been a whole year of waiting. Just tell us the truth will this implementation happen or not? Weāre all waiting like fools!
Hello @Safety, thank you for your interest in this request!
We understand there are features youād love to see released as soon as possible, and weāre always happy to hear your thoughts and suggestions. Just to clarify, the Wishlist is a place where you can request features, but we canāt promise specific release dates, as they depend on various factors.
Regarding this specific request, as mentioned previously, right now weāre working on introducing different cache time options for each plan. This task is in the Development stage, and our devs are working on it right now. Iāll be happy to share more as soon as I have an update from the dev team.
Let me tell you, for event calendar google sync requested back in 2020 with higher support than this, and more messages, just barely got implemented last summer.
For local service, seeing reviews within a 24-hour period is HUGE compared to 3-4 days ago. The customerās āPainā = wanting service ASAP. Seeing one-day prior reviews vs. an entire weekend or half a week with no review poses hesitation to book, especially if a local competitor has a more recent review.
Thanks a lot for sharing, @Bret_Iron!
Iām really sorry that we donāt have a solution to offer right now, but I assure you that weāre working on it. Iāve passed your comment and feedback along to the team as a reminder of how important this is. Iāll be happy to share more if we have any progress here ![]()
Thank you for your feedback!
Hello friends,
First, we want to thank you all for your patience while weāve been working on reducing the cache time. We truly appreciate your understanding, and weāre sorry it took longer than weād hoped. Sometimes things donāt go quite as planned despite our best efforts.
The good news is that weāve now added an option to manually adjust the cache time upon request! However, to make this possible, weāve had to introduce an additional fee, as it came with some costs on our end.
If youād like to adjust your cache time, please reach out to our Support Team ā theyāll be happy to assist you.
Thank you again for your understanding and continued support! ![]()
Regardless of the subscription plan weāre on, we still have to pay extra for this?!
Honestly, thatās really frustrating. I could understand if the Basic plan didnāt include it, but all the other higher-tier plans should definitely have this feature built in by default.
If even the more expensive plans require an additional fee, thatās honestly absurd and disappointing from a service like this.
Honestly, I donāt understand the logic behind charging extra for this feature. Itās a basic function that should be included by default, and weāve all been waiting for over a year for you to implement it.
George is absolutely right ā no one on the Basic plan actually needs 50k views to justify upgrading. But they would be motivated to move to the next tier and even pay extra just for the ability to get review updates every 24 hours.
Itās really simple. I donāt get why youāre complicating things with ācontact us privatelyā and similar tactics. Please make your services more professional, transparent, and user-friendly if you actually want to build long-term passive income. Build something that earns peopleās trust and keeps them around ā thatās what truly sustains a business.
@George7, @Safety, thank you for sharing your thoughts with us. We totally get that this update might have caught you off guard, and weāre really sorry it caused frustration.
The reality is, this change required significant investments on our side, including infrastructure upgrades and ongoing maintenance to keep everything running smoothly. While weād love to offer this for free, those expenses meant we had to introduce a small fee, regardless of your subscription plan.
We always strive to be open and transparent with you ā thatās actually one of the core reasons we launched this forum in the first place. Sometimes things donāt go exactly as planned or expected, and we prefer to be upfront about it.
We really appreciate your feedback and the chance to have this open conversation. If anything changes or we find another solution, weāll keep you posted here ![]()
so sad. ![]()
Hey Safety, Iām just following this disucssion. I guess the reason they answer the same thing over and over is that you and other ask the same question over and over.
I would like to have the refresh more often also but hey, you canāt have it all at once. And I can tell you, these things happen at every provider. And I can tell, as Iām in this business for 30 years. And most of the time happy with Elfsight.
If this issue is such a major hindrance to you why not just switch to one of those other providers?
I agree with the author. You should let customers know that thereās a 72 hour delay. I can see this being an issue for some businesses.
Thank you for your comment, @Edward_Ryklin!
Thatās a fair point, and Iām sorry the information isnāt as clear as it could be right now. You can find all the current details about cache behaviour in our Help Center: Why my Google reviews are not being updated - Elfsight Help Center.
Iāll bring this up with the team to see if theyād consider adjusting the pricing structure, including cache time.
Thanks again for your feedback!
