# Submissions go to spam

**URL:** <https://community.elfsight.com/t/submissions-go-to-spam/52769>\
**Category:** General Questions\
**Created:** [May 16, 2024, 5:20pm UTC](https://community.elfsight.com/t/submissions-go-to-spam/52769 "2024-05-16T17:20:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Gadgetifygo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/gadgetifygo/32/25892_2.png) [@Gadgetifygo](https://community.elfsight.com/u/Gadgetifygo)\
**Post date:** [May 16, 2024, 5:20pm UTC](https://community.elfsight.com/t/submissions-go-to-spam/52769/1 "2024-05-16T17:20:56Z")

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Hello sir, i would like to inform you that this issue may not have been resolved because when i’m putting up email and testing those emails are going into “spam” section and its showing that its harmful for users.  
Kindly look into this issue.

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<div class="post-metadata">

**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\
**Post date:** [May 16, 2024, 6:20pm UTC](https://community.elfsight.com/t/submissions-go-to-spam/52769/3 "2024-05-16T18:20:28Z")

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Welcome to the Community @Gadgetifygo 👋

Yeah, you are right. Popular email providers like Gmail rely on advanced email sorting tools that determine what should be sent to Spam. Thus, some emails end up in Spam or don’t reach the recipient at all.

Unfortunately, it can also affect the delivery of submissions from Elfsight. We recommend you to follow these steps to ensure the successful delivery of emails:

> **Blocked Senders and Domains**
>
> Ensure that [notifications@forms.elfsightmail.com](mailto:notifications@forms.elfsightmail.com) is not blacklisted. To do it, please go to **Settings → See all settings →** **[Filters and blocked addresses](https://mail.google.com/mail/u/0/?tab=rm&ogbl#settings/filters)** in your Gmail account:
> 
> ![Monosnap-Settings-m-andreeva-40elfsight-com-Elfs.png](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/8/0/80d69d040fbaab2f759a6b2b489176c63ca85e8e.png)  
> If you find the [notifications@forms.elfsightmail.com](mailto:notifications@forms.elfsightmail.com) address there, please remove it to ensure proper email delivery.

  

> **Create a Filter for Elfsight email**
>
> Please create a filter with [screencast](https://monosnap.com/file/U9O5aaIDcM0T2Z9uFZ1Nb00rsaaGil). This will instruct Gmail to always deliver emails from this address directly to your inbox:
> 
> ![Monosnap-Settings-m-andreeva-40elfsight-com-Elfs-1-.png](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/0/e/0eb9132f96950b3b8109968d19a99d46f043275a.png)

  

Check it out and let me know if it helped 🙂