Questions about reviews collected via widget

When a review is left via the widget, there is no Source listed, so it show “[Person}, x minutes ago on “ and then there is blanks space. Is there a way to modify that space so it at least reads “x minutes on this webpage”?

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I also noticed that the number of total ratings [5.0 :star::star::star::star::star: (X)]does not increase when a review is submitted via the widget. The Overall Rating itself has not seemed to change either, despite having added lower star ratings as tests.

**Update** Apparently it just takes some time for the system to update the Live data. I now see that the Overall Ratings has changed with my tests. And the total number of ratings has changed, but it seems incorrect for the number of test reviews that were added. Three test were added, but the total only added 2, so far. :woman_shrugging:

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One more question… How do you see reviews that have been Hidden (and possibly Unhide them), in case one gets accidentally hidden?

Also…. Can reviews be Deleted, instead of just hidden, so they do not affect the Overall Rating & number of reviews? As in my test reviews?

Thanks!! :slight_smile:

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Hello there, @user32448 :waving_hand:

Thank you so much for the feedback!

You can open the hidden reviews and show them again using the button at the top of the editor:

Unfortunately, settings don’t offer an option to completely delete reviews collected via widget, but our devs can manually do this on their end. Please let us know which reviews should be removed and we’ll delete them fro, your widget.

I also think that it would be great to have a “Delete a Review” button right in the settings and I’ve added this idea to the Wishlist on your behalf - Option to delete reviews collected via widget.

Regarding the total number of reviews, all reviews submitted through the widget have been added to the total number. The thing is that the current number of Facebook Reviews is 2, but one deleted review is still displayed in the widget, which causes confusion.

I’ve passed this issue to the devs and they’ll completely remove a deleted Facebook review from the widget.

As for the, “x minutes ago on” I’ve also shared this request with the devs and they’ll adjust this issue in the widget.

I’ll keep you updated :slightly_smiling_face:

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“Posted on” part was removed from the reviews without source :slightly_smiling_face:

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The deleted Facebook review has been removed from your widget :slightly_smiling_face:

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That’s perfect! Thank you!

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I appreciate that! We didn’t even notice that the review was deleted from our Facebook page!

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Awesome, you’re always welcome!

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Y’all are rockstars!:sign_of_the_horns: Thank you! I was able to find the 3 test reviews that I had hidden. If your developers could delete those, I would be so very grateful! I posted a test 5, 3, & 1 star review with nothing typed, just the stars.

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No problem!

I’ve shared your request with the devs and I’ll update you once they are deleted :wink:

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@user32448, hidden reviews have been completely removed from your widget :slightly_smiling_face:

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