# Not receiving emails after submissions

**URL:** <https://community.elfsight.com/t/not-receiving-emails-after-submissions/41019>\
**Category:** General Questions\
**Tags:** form-builder\
**Created:** [February 15, 2024, 3:02pm UTC](https://community.elfsight.com/t/not-receiving-emails-after-submissions/41019 "2024-02-15T15:02:02Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Celine\_De\_Backer](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Celine\_De\_Backer](https://community.elfsight.com/u/Celine_De_Backer)\
**Post date:** [February 15, 2024, 3:02pm UTC](https://community.elfsight.com/t/not-receiving-emails-after-submissions/41019/1 "2024-02-15T15:02:02Z")

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Hi Max, I’m still not receiving the emails after submission. I tried with three different emailaddresses already…

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**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\
**Post date:** [February 15, 2024, 3:29pm UTC](https://community.elfsight.com/t/not-receiving-emails-after-submissions/41019/3 "2024-02-15T15:29:22Z")

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Hi @Celine_De_Backer 👋

I deeply apologize about this inconvenience!

I’ve checked your [website](https://www.biovita.be), but, unfortunately, couldn’t find a page where your form widget is installed. Could you please send a direct link to this page?

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**Author:** ![Celine\_De\_Backer](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Celine\_De\_Backer](https://community.elfsight.com/u/Celine_De_Backer)\
**Post date:** [February 15, 2024, 3:31pm UTC](https://community.elfsight.com/t/not-receiving-emails-after-submissions/41019/4 "2024-02-15T15:31:57Z")

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Hi Max,

I have it with all my forms on the website.  
eg: [Inschrijving advies Dr.Hauschka - Biovita](https://www.biovita.be/nl/p/inschrijving-advies-dr-hauschka/134/)

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**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\
**Post date:** [February 15, 2024, 3:50pm UTC](https://community.elfsight.com/t/not-receiving-emails-after-submissions/41019/5 "2024-02-15T15:50:03Z")

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Thank you!

I see that you’ve talked to my colleague Marina in a support ticket and mentioned that there is no redirect to the payment page after sending the submission.

I’ve checked your widget and was successfully redirected to the payment page after submitting the form. As for the submission itself, it was successfully delivered to my email address as well.

Could you please double-check your widget in incognito mode and let me know how it works?

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**Author:** ![Celine\_De\_Backer](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Celine\_De\_Backer](https://community.elfsight.com/u/Celine_De_Backer)\
**Post date:** [February 15, 2024, 4:00pm UTC](https://community.elfsight.com/t/not-receiving-emails-after-submissions/41019/6 "2024-02-15T16:00:54Z")

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Hi Max,

yes the payment method works now. I filled in the form in incognito mode and received only the email on my personal account, not my workaccount.

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<div class="post-metadata">

**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\
**Post date:** [February 15, 2024, 5:09pm UTC](https://community.elfsight.com/t/not-receiving-emails-after-submissions/41019/7 "2024-02-15T17:09:53Z")

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Thank you!

In this case, I recommend you contact the email provider of the address where you don’t receive the submissions. The reason for this issue is probably the spam filters or any other restrictions on their end.

Please let me know if there’s anything else I can help you with 🙂