# Issue with Zapier integration **URL:** \ **Category:** General Questions\ **Tags:** ai-chatbot\ **Created:** [September 3, 2026, 10:50pm UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453 "2026-09-03T22:50:32Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![user23472](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/user23472/32/66605_2.png) [@user23472](https://community.elfsight.com/u/user23472)\ **Post date:** [September 3, 2026, 10:50pm UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/1 "2026-09-03T22:50:32Z")
Max just trying out their integration zapier beta and shots will illustrate that the email is carried through to the input of the action step but not to the output ![Screenshot (206)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/f/e/fefda3224d0c24272ea91734a1d42146976baf33.png) ![Screenshot (205)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/2/0/203c3a9eece270f5541aceb44747801af4660b50.png) ![Screenshot (204)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/6/2/62d46d0e9f482c4fe06dc981c9c49300288c72b1.png) ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 4, 2026, 12:29pm UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/3 "2026-09-04T12:29:01Z")
Hi there, @user23472 ๐Ÿ‘‹ Could you please share the [ID of your widget](https://help.elfsight.com/article/1219-where-to-get-your-widget-id-in-new-dashboard)? Iโ€™ll be happy to check things ๐Ÿ™‚ ---
**Author:** ![user23472](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/user23472/32/66605_2.png) [@user23472](https://community.elfsight.com/u/user23472)\ **Post date:** [September 4, 2026, 9:31pm UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/4 "2026-09-04T21:31:57Z")
1f1dd4f0-fe6a-4a67-a2c1-a108968e34f3" ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 5, 2026, 8:04am UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/5 "2026-09-05T08:04:52Z")
Thank you! Iโ€™ve forwarded it to the devs and will update you once I have their response ๐Ÿ™‚ ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 8, 2026, 12:13pm UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/6 "2026-09-08T12:13:27Z")
Hello there, @user23472 ๐Ÿ‘‹ To investigate the issue further weโ€™ll need more details: 1. Please send a screenshot of the **Configure** tab in the **Create Spreadsheet Row** step, making sure the field mapping is visible. 2. Please also send a screenshot of the actual Google Sheet, showing the column headers and the row created during the test run. 3. In Google Sheets, please check whether the **email** column has any settings or restrictions that could prevent the value from being written correctly. Please look for things like **protected ranges/sheets, data validation rules, formulas (including ARRAYFORMULA), merged cells**, or any automations/scripts that could modify the value after it is added. 4. In the step **Settings,** try replacing the dynamic `email` value with a fixed value (for example, `test2@estperfumes.com`) and run the test again. This will help identify whether the issue is caused by Google Sheets or by the way the dynamic `email` field is being passed. ---
**Author:** ![user23472](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/user23472/32/66605_2.png) [@user23472](https://community.elfsight.com/u/user23472)\ **Post date:** [September 8, 2026, 9:06pm UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/7 "2026-09-08T21:06:59Z")
The fixedvalue idea in ![Screenshot (222)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/4/8/48292ded164ed71cfb0f7986885117894a6e7cf9.png) ![Screenshot (223)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/8/5/85be3457c0ed33b32a63d13cd42c564f10d692de.png) ![Screenshot (224)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/a/5/a5e0bf864b2fe509c57c575ca5bd7b030acbcf5e.png) ![Screenshot (225)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/e/7/e7390eab64bdcb0a97a691b3a1b8c4b88dcbef5d.png) ![Screenshot (226)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/b/d/bd7fa5176e50d7193e5c1d90f0b5fbfff19d0d97.png) ![Screenshot (227)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/0/d/0d1fa0e043feaf862bd79965d3f89056e1616019.png) ![Screenshot (228)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/3/1/319fd0d11fea2e139008b2086c2b7840f901b014.png) ![Screenshot (229)](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/2/3/2385f791015db58e56acca3bd13731e1e6448a73.png) number 4 was successful See attached ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 9, 2026, 10:35am UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/8 "2026-09-09T10:35:08Z")
Thank you! Iโ€™ve shared this info with the devs. Weโ€™ll keep you updated ๐Ÿ™‚ ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 11, 2026, 7:04am UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/9 "2026-09-11T07:04:20Z")
Hi there, @user23472 ๐Ÿ‘‹ Thank you for waiting! Could you please specify whether this issue appears only during testing or it also occurs in live use after form submission and the chatbot session completes? ---
**Author:** ![user23472](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/user23472/32/66605_2.png) [@user23472](https://community.elfsight.com/u/user23472)\ **Post date:** [September 12, 2026, 12:13am UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/10 "2026-09-12T00:13:44Z")
There seems to have been a connection issue the API needed to be renewed so all good ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 14, 2026, 10:03am UTC](https://community.elfsight.com/t/issue-with-zapier-integration/173453/11 "2026-09-14T10:03:07Z")
Wow, thatโ€™s great! Thanks for the update ๐Ÿ˜‰