# Issue with Affiliate commission **URL:** \ **Category:** General Questions\ **Created:** [May 17, 2026, 6:29am UTC](https://community.elfsight.com/t/issue-with-affiliate-commission/160272 "2026-05-17T06:29:34Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![busigner](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/busigner/32/98321_2.png) [@busigner](https://community.elfsight.com/u/busigner)\ **Post date:** [May 17, 2026, 6:29am UTC](https://community.elfsight.com/t/issue-with-affiliate-commission/160272/1 "2026-05-17T06:29:34Z")
I checked my affiliate income and thought I didn’t get commission from one client, but now I’m looking at conversations and found I didn’t get commission for two clients. They were new; they signed up with my link and got an affiliate discount. But I didn’t get anything in return. I opened a ticket and got a generic reply. Looks like no one is interested in supporting affiliate partners? @Max Can anyone help, please! ---
**Author:** ![Bob\_Wilson](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/bob_wilson/32/92862_2.png) [@Bob\_Wilson](https://community.elfsight.com/u/Bob_Wilson)\ **Post date:** [May 17, 2026, 11:05am UTC](https://community.elfsight.com/t/issue-with-affiliate-commission/160272/2 "2026-05-17T11:05:13Z")
Welcome to the community @busigner, and sorry for your trouble. Posting in a public forum may not be the best way to get results. Where exactly did you make your support request, and was it done on the weekend? Weekend posts to staff likely won’t be seen until the following Monday. Rest assured that once someone from Elfsight actually sees your message, you’ll receive more than an automated acknowledgement. ---
**Author:** ![busigner](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/busigner/32/98321_2.png) [@busigner](https://community.elfsight.com/u/busigner)\ **Post date:** [May 17, 2026, 11:45am UTC](https://community.elfsight.com/t/issue-with-affiliate-commission/160272/3 "2026-05-17T11:45:32Z")
I created a ticket 4 days ago, and I received a generic reply stating that the staff will reply via email for further assistance. I’m waiting for a reply ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [May 18, 2026, 10:28am UTC](https://community.elfsight.com/t/issue-with-affiliate-commission/160272/5 "2026-05-18T10:28:21Z")
Hi there, @busigner 👋 I deeply apologize for the long wait and inconvenience you’ve experienced! I’ve passed your comment to our Affiliate Manager and he’ll reach out to you in a support ticket as soon as possible. Thank you for your patience and understanding 🙏 ---
**Author:** ![busigner](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/busigner/32/98321_2.png) [@busigner](https://community.elfsight.com/u/busigner)\ **Post date:** [May 18, 2026, 10:40am UTC](https://community.elfsight.com/t/issue-with-affiliate-commission/160272/6 "2026-05-18T10:40:01Z")
Thank you ---
**Author:** ![busigner](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/busigner/32/98321_2.png) [@busigner](https://community.elfsight.com/u/busigner)\ **Post date:** [May 18, 2026, 10:43am UTC](https://community.elfsight.com/t/issue-with-affiliate-commission/160272/7 "2026-05-18T10:43:01Z")
I just checked, and the ticket is now showing as closed. So, will they contact me via email? ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [May 18, 2026, 11:02am UTC](https://community.elfsight.com/t/issue-with-affiliate-commission/160272/8 "2026-05-18T11:02:57Z")
They’ll reach out to you via email 🙂