Issue with 3 dot menu on mobile

Ask the Community General Questions
1

Hi Max,

The ellipsis (three dots) does not work with iPhones (portrait mode).

When I tap the ellipsis, nothing happens.

Can you please verify?

Thank you,

Petar

3

Hi Petar,

I’ve just checked it and everything is working fine on my end. Could you please share the model of your device, browser and iOS version?

4

Hey Max,

We use the iPhone 14 Pro Max. Latest iOS (26.5.2).

I can assure you, it doesn’t work in portrait mode, only when we rotate the phone 90° (landscape mode). So strange.

We are using custom CSS and JS code (provided by Elfsight), but haven’t tested their effects yet.

Thank you.

5

Got it, thanks!

I’ve passed it on to the devs and will update you once I have their response :slightly_smiling_face:

6

Hey @Max,

Update: (Detailed Testing Complete)

  1. I removed all custom CSS and JS code from our configurator then cleared all cache. No console errors. The issue is still present in our iPhones.

  2. The issue can be replicated within our configurator (mobile mode) with our custom CSS and JS code present or removed. Please check it out.

  3. I disabled all security features (e.g., block pop-ups, etc.) from Safari then cleared cache. No console errors. The issue is still present.

  4. I tested the website pce.sandiego.edu on my iPhone and the ellipsis works fine. Meaning, when I click the ellipsis (three dots), a small pop-up appears at the bottom of the iPhone screen.

Based on my testing, I can only conclude that our configurator’s native build (or a particular configurator setting) is not the same as others and is causing the issue.

Help appreciated :slight_smile:

7

Hi Petar, @Petar_Dietrich :waving_hand:

Our devs managed to reproduce the issue and they are working on the fix. I’ll keep you updated :slightly_smiling_face:

8

Great. Thank you. Standing by :slight_smile:

9

Hi Petar,

The issue has been resolved! Check it out and let me know if everything is fine now :slightly_smiling_face:

10

Partially. The configurator is fixed, but not completely on the iPhone. When I tap the three dots, the pop‑up menu appears, but when I tap it again, the pop‑up menu does not collapse. In other words, the toggle function for the three dots is not working. I tested this with a “clean configurator,” meaning all custom CSS rules and JS code were removed.

11

Got it, thanks!

Please let me check it with the devs once again. I’ll keep you updated :slightly_smiling_face:

12

The last issue occurred because of the coflict with your website styles. We’ve fixed it using the CSS code below :slightly_smiling_face:

[class*="mobile-bottom-sheet__AnimatedBackdrop-sc"] {
  position: fixed;
}
13

Yes, fixed!

Is there a particular CSS selector or rule in our site that your developers identified as the culprit? It may help us troubleshoot future AI Chatbot features that may not be compatible with our theme.

Thank you!

P.S. I continue to be highly impressed by your level of support and expedited solutions. Hats off to you and your developers!

14

Our devs just double-checked things and it appeared that this is a widget-related issue, not a conflict.

The CSS code I’ve shared can be used as a temporary solution, but we’re working on the global fix now. I’ll keep you updated :slightly_smiling_face:

15

Hi Petar,

Great news — the issue has been resolved globally!

16

Confirmed. Fixed. Thank you!