# Include Visitor IP Address in "Send Chat History" Emails

**URL:** <https://community.elfsight.com/t/include-visitor-ip-address-in-send-chat-history-emails/129633>\
**Category:** AI Chatbot\
**Tags:** Gathering-Feedback\
**Created:** [July 6, 2025, 10:36am UTC](https://community.elfsight.com/t/include-visitor-ip-address-in-send-chat-history-emails/129633 "2025-07-06T10:36:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Paul\_D](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/paul_d/32/71908_2.png) [@Paul\_D](https://community.elfsight.com/u/Paul_D)\
**Post date:** [July 6, 2025, 10:36am UTC](https://community.elfsight.com/t/include-visitor-ip-address-in-send-chat-history-emails/129633/1 "2025-07-06T10:36:59Z")

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For paid versions of the AI Chatbot, please include the visitor’s IP address in each “Send Chat History” email.

Why this matters:

Having the IP address alongside the chat transcript would allow merchants to cross-reference those conversations with order details.

This could help flag potential issues—including usage mismatch and fraud—before a product ships, reducing costly fulfillment mistakes and improving the overall customer experience.

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**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\
**Post date:** [July 7, 2025, 11:41am UTC](https://community.elfsight.com/t/include-visitor-ip-address-in-send-chat-history-emails/129633/2 "2025-07-07T11:41:44Z")

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Hi there, @Paul_D 👋

Thanks for the idea! If more users get interested in this feature, we’ll try to think it over in the future updates 🙂