Hi @Max,
How can we disable the follow-up message bot-tailoring feature? In our case, the tailored follow-up message is weird or does not flow well with the conversation. See below.
Thank you!
Example 1:
Example 2:
Unfortunately, it’s impossible to disable this behavior through the settings. However, our devs wil try to adjust it through the instruction and I’ll update you once I have any news 
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Thanks for that! Hey, in my opinion, it would be best to delete that enhancement. Honestly, it was working perfectly for me (perhaps others too) when the chatbot answered verbatim. Allow your customers to “own” the chatbot follow-up message (as it was before).
Remember: Any changes made by your developers to the training section of the configurator – if not tested properly and under many conditions – could have a HUGE (perhaps negative) impact on the customer’s widget behavior.
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Got it! I"ve passed your feedback to the devs for consideration.
Thanks again for your involvement and helping us improves
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Great, thanks! Heck, look at the screenshots I shared above. The follow-up messages (with the chatbot’s intervention or the portion added by the chatbot) are very odd and distracting. Remember: AI LLMs many times “hallucinate” and provide less-than-desired results – especially GPT-5 mini. 
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Yep, I’ve shared your screenshots with the team as well
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Unfortunately, I haven’t got any updates from the devs yet. I am sorry!
As soon as I have any news, I’ll immediately update you here.
Thank you for your patience and understanding 
Hey @Max,
Our team would really like to see this topic resolved this coming week. Our customers keep complaining or wondering about the chatbot’s odd, unusual follow-up messages.
From our standpoint, it would be best for Elsight to disable the enhancement altogether. Please allow your customers to own the Follow-Up Message skill.
Thank you!
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Hey there, @Petar_Dietrich 
I apologize for the long wait!
I’ve requested an update from the dev team and will let you know once I have any news.
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Thank you for waiting!
We’ve changed the behavior of the follow-up message in the widget globally. Now, it uses the verbatim text from the follow-up messages with a slight adaptation to the language of the current conversation.
Feel free to check it out and let me know if it’s working fine now
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Hi @Max,
I queried the chatbot three (3) times, and in all cases, it provided the desired Follow-up Message that we programmed into the training module (verbatim, as noted above).
In short, issue fixed! If anything changes, I’ll definitely let you know.
Thank you so much. Your customers will appreciate the fix.
Cheers! 
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Great, you’re very welcome 
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