# Google Reviews Carousel Disappearing **URL:** \ **Category:** General Questions\ **Created:** [September 24, 2024, 9:17pm UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271 "2024-09-24T21:17:44Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Haley\_Fischer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/haley_fischer/32/38307_2.png) [@Haley\_Fischer](https://community.elfsight.com/u/Haley_Fischer)\ **Post date:** [September 24, 2024, 9:17pm UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271/1 "2024-09-24T21:17:44Z")
- **Issue description:** I’m trying to use the Google Reviews Carousel on a client site (just testing it with a random business’s reviews) and whenever I manually shrink the page, the app disappears and doesn’t reappear. This issue doesn’t appear to be happening with any other layout for that same widget, just the carousel. - **Link to the page with the widget in question:** Scroll down to the testimonial section. [https://living-in-madison.webflow.io/](https://living-in-madison.webflow.io/) ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 25, 2024, 10:23am UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271/3 "2024-09-25T10:23:05Z")
Hi there, @Haley_Fischer 👋 I’ve checked your website and there is no issue on my end: Could you please confirm if this is still an issue on your side? If it is, please follow these steps: 1. Clear your browser’s cache and cookies 2. Check your website in Incognito mode and another browser 3. Check your website on another device If the issue still persists, please send me a screenshot or [a video screencast](https://www.techsmith.com/blog/how-to-make-a-screencast/) of the issue, it would be tremendously helpful 🙏 ---
**Author:** ![Haley\_Fischer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/haley_fischer/32/38307_2.png) [@Haley\_Fischer](https://community.elfsight.com/u/Haley_Fischer)\ **Post date:** [September 25, 2024, 5:46pm UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271/4 "2024-09-25T17:46:39Z")
Hi, @Max - I appreciate you taking the time to respond! The widget does work when you initially load the website. But when I resize the browser it disappears and does not come back. I tested those steps you included to no avail. [Here’s a Loom video I recorded](https://www.loom.com/share/624cef4d4ee448d1ac7ca0072dd78c75?sid=526027b6-79f7-43e1-b7bc-a0b8d51b9f8b) showing what happens on my end in two different browsers. Is there anything I can do to resolve the issue? Thanks! ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 25, 2024, 6:08pm UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271/5 "2024-09-25T18:08:30Z")
Ah, sorry for misunderstanding! I’ve forwarded this issue to the devs. I’ll report back once I have their response 🙂 ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 27, 2024, 12:14pm UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271/6 "2024-09-27T12:14:17Z")
Hi @Haley_Fischer 👋 While our devs are investigating the issue, you can temporarily fix the issue by disabling Align Cards by Height settings: ![image](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/f/4/f4b969734fc1f91eb5c37c67f22f20418b5a9291.png) ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [October 11, 2024, 10:45am UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271/7 "2024-10-11T10:45:22Z")
Hi there, @Haley_Fischer 👋 The issue is finally resolved, so you can enable Align Cards by Height setting if needed 😉 ---
**Author:** ![Haley\_Fischer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/haley_fischer/32/38307_2.png) [@Haley\_Fischer](https://community.elfsight.com/u/Haley_Fischer)\ **Post date:** [October 11, 2024, 5:45pm UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271/8 "2024-10-11T17:45:57Z")
Thanks, @Max 🙂 Really appreciate it! ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [October 11, 2024, 5:56pm UTC](https://community.elfsight.com/t/google-reviews-carousel-disappearing/72271/9 "2024-10-11T17:56:40Z")
You are always welcome! In the meantime, we’d be so grateful if you could look through the [Google Reviews](https://community.elfsight.com/c/wishlist/google-reviews/29) category on the Wishlist and upvote the features you’d like to see in the widget. And feel free to share your own suggestions - we’ll gladly discuss them with you 😉