# Form builder-Notifications **URL:** \ **Category:** General Questions\ **Tags:** form-builder\ **Created:** [March 29, 2023, 5:50am UTC](https://community.elfsight.com/t/form-builder-notifications/14150 "2023-03-29T05:50:49Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Zee](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/zee/32/11612_2.png) [@Zee](https://community.elfsight.com/u/Zee)\ **Post date:** [March 29, 2023, 5:50am UTC](https://community.elfsight.com/t/form-builder-notifications/14150/1 "2023-03-29T05:50:49Z")
hello, I am not receiving my form builder notifications to my email. I can only see the submitted forms by downloading the csv file which is hard to read. How can I fix this ? ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [March 29, 2023, 10:15am UTC](https://community.elfsight.com/t/form-builder-notifications/14150/3 "2023-03-29T10:15:44Z")
Hi @Zee and welcome to Elfsight Community ๐Ÿ‘‹ Our Form Builder app had been experiencing temporary difficulties indeed. Please accept my sincere apologies for this inconvenience! Our devs fixed the issue, so everything should be working fine now. All missing submissions will be successfully delivered in a few hours. Please check your widget and let me know how it works now. Thank you for your patience and understanding ๐Ÿ™ ---
**Author:** ![Josy\_Vanmassenhove](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/josy_vanmassenhove/32/12208_2.png) [@Josy\_Vanmassenhove](https://community.elfsight.com/u/Josy_Vanmassenhove)\ **Post date:** [February 6, 2024, 10:32am UTC](https://community.elfsight.com/t/form-builder-notifications/14150/8 "2024-02-06T10:32:10Z")
Hi, I have the same problem. ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [February 6, 2024, 11:24am UTC](https://community.elfsight.com/t/form-builder-notifications/14150/9 "2024-02-06T11:24:06Z")
Hi @Josy_Vanmassenhove ๐Ÿ‘‹ Iโ€™ve tried to submit the form from the configurator and the submission was successfully delivered: ![image](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/a/9/a9ab343b281f9a53b351626b33b054a42686ba92.png) If the issue still persists, please share a direct link to the page where the widget is installed. Iโ€™ll be happy to investigate it for you ๐Ÿ™‚ ---
**Author:** ![Josy\_Vanmassenhove](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/josy_vanmassenhove/32/12208_2.png) [@Josy\_Vanmassenhove](https://community.elfsight.com/u/Josy_Vanmassenhove)\ **Post date:** [February 6, 2024, 11:27am UTC](https://community.elfsight.com/t/form-builder-notifications/14150/10 "2024-02-06T11:27:15Z")
Hi max, here is the link where the widget is > **[Net 5 mm PP, vierkante maas 45 mm - op maat - Huck](https://www.huck.be/netten-gaas-touwen/netten_17101/net-5-mm-pp-vierkante-maas-45-mm-op-maat_218-045)** > > Dit net is gemaakt van polypropyleen (PP) met een hoge scheurweerstand en is vormvast dankzij de knooploze structuur. g. thank you ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [February 6, 2024, 11:35am UTC](https://community.elfsight.com/t/form-builder-notifications/14150/11 "2024-02-06T11:35:06Z")
Thank you! The submission from the website was also successfully delivered to my address: ![image](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/c/8/c834aad62d7614c0cad2303d1197bb97b8b6a0ef.png) Could you please take the following steps to troubleshoot the issue? 1. Double-check that youโ€™ve added your email address correctly. 2. Check your Spam folder. If any submissions are located there, kindly mark them as โ€œ **Not Spam**.โ€ 3. Make sure that [notifications@forms.elfsightmail.com](mailto:notifications@forms.elfsightmail.com) is not blacklisted. Check it out and let me know if it helped ๐Ÿ™‚ ---
**Author:** ![Josy\_Vanmassenhove](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/josy_vanmassenhove/32/12208_2.png) [@Josy\_Vanmassenhove](https://community.elfsight.com/u/Josy_Vanmassenhove)\ **Post date:** [February 6, 2024, 12:17pm UTC](https://community.elfsight.com/t/form-builder-notifications/14150/12 "2024-02-06T12:17:05Z")
Max, unfortunately, the 3 steps did not provide a solution. I have even added an extra mail adres to send the notification. ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [February 6, 2024, 12:20pm UTC](https://community.elfsight.com/t/form-builder-notifications/14150/13 "2024-02-06T12:20:21Z")
Got it! Could you please specify whether the submissions are delivered to the additional addresses or the issue persists for each of them? ---
**Author:** ![Josy\_Vanmassenhove](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/josy_vanmassenhove/32/12208_2.png) [@Josy\_Vanmassenhove](https://community.elfsight.com/u/Josy_Vanmassenhove)\ **Post date:** [February 6, 2024, 12:29pm UTC](https://community.elfsight.com/t/form-builder-notifications/14150/14 "2024-02-06T12:29:46Z")
Max, I have now also added my private mail and I donโ€™t get a notification on any of the 3 mail addresses ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [February 6, 2024, 12:36pm UTC](https://community.elfsight.com/t/form-builder-notifications/14150/15 "2024-02-06T12:36:45Z")
Could you please try to add another email address but with a regular Gmail domain to the widget and check how it works? If the submissions come to a Gmail inbox but still donโ€™t come to the initial email address, I recommend you contact the email provider of the address where you donโ€™t receive the submissions. The reason for this issue is probably the spam filters or any other restrictions on their end. ---
**Author:** ![Josy\_Vanmassenhove](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/josy_vanmassenhove/32/12208_2.png) [@Josy\_Vanmassenhove](https://community.elfsight.com/u/Josy_Vanmassenhove)\ **Post date:** [February 6, 2024, 12:48pm UTC](https://community.elfsight.com/t/form-builder-notifications/14150/16 "2024-02-06T12:48:15Z")
Max, succes. i have received a notification to the gmail adress. I will check with the provider to check the restrictions for my other domain ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [February 6, 2024, 12:50pm UTC](https://community.elfsight.com/t/form-builder-notifications/14150/17 "2024-02-06T12:50:18Z")
Great! If any further questions come up, I am always here for you ๐Ÿ™‚