Elfsight Cookies and Site Data

[AeroConsultants (Petar Dietrich)]

Good Day,

I searched through Elfsight’s entire documentation and forum to learn more about the cookies and site data injected into our website by Elfsight and its widgets.

The only thing I could find concerning cookies and site data was the following:

https://elfsight.com/privacy-policy/
https://help.elfsight.com/article/418-elfsight-and-gdpr##Elfsight

Unfortunately, the above links do not address the following: (except elfsight_viewed_recently)

Cookies:

elfsight_ab_group
elfsight_sign_up_utm
elfsight_session_token
elfsight_tracked_clicks
elfsight_sign_up_referer
elfsight_viewed_recently
elfsight_sign_up_landing_page
elfsight_tracked_clicks_active_session

On-Device Site Data:

elfsight.com
core.service.elfisight.com

Request:

1. Please explain in detail the purpose of each cookie and site data, type of data recorded, who has access to the site data, where is the data stored, and for how long is the data stored.

2. Due to privacy concerns, please provide a method that wil allow us to block and/or disable the above cookies and site data – as deemed necessary by the widget user.

3. Please update your documentation to cover this topic (and any other cookies and site data not mentioned in this topic).

Thank you!

---

Cookies:

On-Device Site Data:

[Max]

Hi there, @AeroConsultants

The only cookie that the visitors of your website interact with is elfsight_viewed_recently - a cookie that prevents hyped-up views.

All the other cookies are the technical ones that influence only you as the widget owner, and they are necessary for the widget to work correctly. Your website visitors don’t see them, that’s why we haven’t included the article.

This way, your visitors will not interact with any of the other cookies you’ve specified on the page. You can make sure of it by checking your website in incognito mode:

The on-device site data you’re seeing appears because of the widget’s installation code. The code fetches resources and content from our external servers (elfsight.com and core.service.elfsight.com) to ensure that the widget functions properly on your website. This is completely normal, as it allows the widget to load and display content dynamically.

Please let me know if this clarifies things or if you have any questions left

[AeroConsultants (Petar Dietrich)]

Thank you, @Max! Very helpful.

In response:

1. Due to internal concerns, I still need a detailed reply for each cookie mentioned above. If it helps, I can take this topic this offline (i.e., send an email to Elfsight Support) Please advise.

2. Concerning the on-device site data, I’m OK with that. However, I was wondering why Elfsight pulls data from two (2) sources (i.e., URLs) instead of only one (1).

Again, thank you so much!

Petar

[Max]

I’ve requested the info about these cookies from the devs. I’ll update you as soon as I have their response

As for the domains from your screenshot:

• elfsight.com — this is where the platform’s script is loaded from; it scans the page to find widgets.
• core.service.elfsight.com — when a widget is detected, a request is sent here to identify its type so the correct script can be loaded, and to retrieve the widget’s configuration.

[AeroConsultants (Petar Dietrich)]

Thank you, @Max!

The developers’ reply will help both us and all of your customers. When our team sees eight (8) plus Elfsight cookies loading in the backend/frontend, flags are automatically raised.

Our team has never seen this happen before with any other plugin or app. I hope you will understand.

Cheerio!

[AeroConsultants (Petar Dietrich)]

Hi @Max,

Hope you’re doing great. Any updates from your developers?

Thank you!

[Max]

Hi there, @AeroConsultants

I deeply apologize for the delayed response!

Unfortunately, the dev who can answer this question is currently on vacation. As soon as he’s back in the office, he’ll check your request and I’ll update you here

[AeroConsultants (Petar Dietrich)]

Thank you, @Max! No worries. Standing by.