# Chat Transcript Issue
**URL:** https://community.elfsight.com/t/chat-transcript-issue/165868
**Category:** General Questions
**Tags:** ai-chatbot
**Created:** [June 27, 2026, 11:53pm UTC](https://community.elfsight.com/t/chat-transcript-issue/165868 "2026-06-27T23:53:55Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Nakesha\_Shank](https://community.elfsight.com/u/Nakesha_Shank)
#### Post date: [June 27, 2026, 11:53pm UTC](https://community.elfsight.com/t/chat-transcript-issue/165868/1 "2026-06-27T23:53:56Z")
- **I’m not able to locate the chat notification transcript via email added** [notifications@forms.elfsightmail.com](mailto:notifications@forms.elfsightmail.com) to my contact list and checked all folders and did a test with the chat and waited over 10 mins and still not able to locate the transcript via email. I also did a test email to send all chat notification by testing the connection.
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### Author:  [@Max](https://community.elfsight.com/u/Max)
#### Post date: [June 29, 2026, 10:24am UTC](https://community.elfsight.com/t/chat-transcript-issue/165868/3 "2026-06-29T10:24:16Z")
Hi there and welcome to the Community, @Nakesha_Shank 👋
Chat transcripts aren’t sent when testing directly from the configurator — they’re only sent when testing the widget after it’s installed or via the [Share Link](https://help.elfsight.com/article/1471-how-to-share-widget-via-link).
I see from your support ticket that the issue has been resolved and everything is working correctly now.
If you have any questions left, we’ll be more than happy to help 🙂