I’m exploring how businesses offering on-demand services can make it easier for customers to find the right service and complete a booking.
For example, could an AI chatbot on a website help users explain what they need, recommend the appropriate service, answer common questions, and direct them to the correct booking or app page?
For businesses involved in on-demand app development, this could potentially reduce the steps customers take before placing a request.
Has anyone used a chatbot in this way alongside a booking or service-request system? I’m curious about what information the chatbot should have access to and whether it works better as a simple guidance tool or as part of the complete customer booking workflow.