I have problems of some kids using this chat and annoying us!!

Hi there, @Wiel_Al_Jashaami :wave: I completely understand your point and really sorry about this situation! We’ll try to think about this feature in the future, especially if more users upvote it. Just to clear things up; you’d like to block users by IP address, am I right?

Thanks for the email, I have many annoying chats some like kids chatting with us and I don’t know how to block them! If there is a way to block them it will help us. And about blocking by IP address, I am not sure about that , I am not professional in programming .

Got you, thanks! Let’s hope this request gains more votes and the devs will be able to consider it in the future :slightly_smiling_face:

We recently submitted a request to report the user’s IP address as part of the Send Chat History to Email function — which could be useful if an order from the same IP arrives shortly after the chat. However, based on our experience, taking action based on an IP address alone is usually unreliable …

Thank you for your feedback, @Paul_D :+1: You’re right - IP blocking can be unreliable, especially with dynamic IPs or mobile devices. It may block the wrong users and cause more issues. If this request gains more votes, we’ll try to consider more reliable ways of blocking specific users …

We’re testing this approach to discourage repeated off-topic or inappropriate questions. Curious if anyone else has tried something similar—or found a better way?

Block certain customer from using the chat

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Block certain customer from using the chat

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