# Block certain customer from using the chat

**URL:** <https://community.elfsight.com/t/block-certain-customer-from-using-the-chat/113304>\
**Category:** AI Chatbot\
**Tags:** Gathering-Feedback\
**Created:** [April 11, 2025, 6:35pm UTC](https://community.elfsight.com/t/block-certain-customer-from-using-the-chat/113304 "2025-04-11T18:35:04Z")\
**Posts on this page:** 1\
**Showing post:** 10

<div class="post-metadata">

**Author:** ![Paul\_D](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/paul_d/32/71908_2.png) [@Paul\_D](https://community.elfsight.com/u/Paul_D)\
**Post date:** [July 22, 2025, 4:58pm UTC](https://community.elfsight.com/t/block-certain-customer-from-using-the-chat/113304/10 "2025-07-22T16:58:46Z")

</div>

We’re testing [**this approach**](https://community.elfsight.com/t/ai-chatbot-training-best-practices-thread/129880/22) to discourage repeated off-topic or inappropriate questions.

Curious if anyone else has tried something similar—or found a better way?

---

_[View the full topic](https://community.elfsight.com/t/block-certain-customer-from-using-the-chat/113304)._