I would to get a backhand for all chat history
Hi there, @Jessie_SidRanski 
I see that my colleague Oksana has already replied to your support ticket and informed you about a current issue with the transcript delivery. Please accept our apologies for all the inconvenience caused.
Our devs are working on the fix and Oksana will update you as soon as it’s released.
We will also be able to resend the missing transcripts after the fix. Please send the IDs of your widget(s) to Oksana, so that she could assist you with it.
Thank you for your patience and understanding 