So thankful for your insights, @Paul_D! Your message will help a lot of people in the long run, I’m sure of it 
To add to the useful instruction above, I wanted to mention that we have an extensive topic on the AI Chatbot training on our Forum: Basic Tips For Your AI Chatbot Instruction. Feel free to check it out as well, as I feel that the setting up the assistant right is the key to success.
As for the original question, I think there’s no automation that allows to resend an answer to the client for now. However, you can totally reach out to the client yourself! For that, you’ll need:
- Turn on the Collect User Details setting in the Behavior section of the Training tab.
- Turn on the Send Chat History to Email setting in the Settings tab.
- If you notice that the Chatbot answers wrong, you can send a follow-up email to the address provided by the client.
Please let me know if it helped. I’ll be also glad to answer any remaining questions 