Howdy, Our website’s chatbot currently displays three (3) “Quick Reply” questions. We have trained the bot to provide a specific answer for each question. Unfortunately, the chatbot is not respecting our answers and, instead, providing answers based on other training data. For example, for our “Qu…

Hi @Petar_Dietrich :waving_hand: Please let me consult with the devs. I’ll report back once I have any news :slightly_smiling_face:

Hey @Max , After six iterations (with assistance from both Copilot and Gemini), our new training instructions (simplified and refined), properly address the following: Summary: Quick Reply (Q&A) Answers: Eliminated both duplicated and contradicting information. Verbosity. Provided instructions to…

Hi there, @Petar_Dietrich :waving_hand: I see that you’ve significantly simplified your instruction and I am happy to see it worked for you. Our devs confirmed that such issues may occur with long and complicated instructions. Overloaded instructions can confuse the AI model, so it’s best to keep …

Hi there, @NRV_Wayfinder :waving_hand: Thank you for the feedback! As far as I remember, you’ve had some issues with inappropriate responses, but you’ve tweaked the instruction and it started working fine. The main issue for you was that test messages were included in the limit. I am happy to say…

Hey @Max , Our training instructions are in a constant state of flux. They change based on what we’re learning from our visitors’ questions and the responses provided by your LLM. So, can you kindly answer my initial question? “…I would like to know under what exact conditions does your chatbot pu…

Sorry for being not clear enough! The chatbot uses the same answers from the Q&A section when: The user’s question matches a question in your Q&A. The instructions are clear, concise, and don’t conflict with the information in the Q&A. If you change the instructions, especially if they become to…

Hey @Max , So, I performed the ULTIMATE test for the Q&A section of your configurator. Here goes: I deleted ALL of our AI chatbot training instructions. Blank field. Nada. Waited 5 minutes. I queried the AI chatbot with the IDENTICAL quick-reply question in our configurator. The AI chatbot DID NOT…

Thanks a lot for sharing your observation! I’ll discuss it with the dev team and will update you as soon as I have any news :slightly_smiling_face:

Hello there, @Petar_Dietrich :waving_hand: Apologies for the long wait! Our dev reviewed your case, and here is what we found about using exact Q&A wording: a) The Q&A feature was not originally designed as a strict question-and-word-for-word-answer format. It is simply one of the available train…

Thanks, @NRV_Wayfinder , I will try your suggestion (i.e., convert Q&As to PDF format and upload the file) and report back if there are any improvements in the chatbot’s answers. So you know, I’ve updated our internal chatbot training instructions (almost “iron-clad”) and the chatbot’s answers are …

AI Chatbot Not Respecting Pre-Set "Quick Reply" Answers

Ask the Community General Questions

Max Split this topic March 2, 2026, 3:27pm 20

A post was merged into an existing topic: Feedback about AI Chatbot

Topic		Replies	Views
Chat bot miss information General Questions ai-chatbot	1	23	October 24, 2025
Basic Tips For Your AI Chatbot Instruction Elfsight Widgets Tips ai-chatbot	5	273	August 5, 2025
How to add a hyperlinked text to the Answer section in AI Chatbot Customization ai-chatbot	5	43	September 11, 2025
Changes in AI Chatbot responses General Questions ai-chatbot	19	256	September 12, 2025
Chatbot ai General Questions ai-chatbot	1	23	March 5, 2025

AI Chatbot Not Respecting Pre-Set "Quick Reply" Answers

Related topics