Howdy, Our website’s chatbot currently displays three (3) “Quick Reply” questions. We have trained the bot to provide a specific answer for each question. Unfortunately, the chatbot is not respecting our answers and, instead, providing answers based on other training data. For example, for our “Qu…

I thought so, been guiding the AI with specific instructions so makes sense just takes some conversation and experimenting to figure out :saluting_face:.

@Max : I will test your training instruction and report back if any issues. Thank you! @Adore : I appreciated your input. Thank you!

Hey @Max , How long does it take (on average) for the bot to learn new instructions? So far, the above is NOT working. PS: I’m still testing (evaluating the above instructions for possible conflicts with existing ones). Thank you!

The changes should be applied almost right away. If the issue still persists once you complete revising the instruction, please let me know. I’ll be happy to check it!

Hey, @Max . Well then, bad news. The training instructions did not help. You’re welcome to test our bot at your end. Further, I would like to know under what exact conditions does your chatbot pull the answers we provided in the Q&A section when the exact same question is asked by a visitor. I still…

Hi @Petar_Dietrich :waving_hand: Please let me consult with the devs. I’ll report back once I have any news :slightly_smiling_face:

Hey @Max , After six iterations (with assistance from both Copilot and Gemini), our new training instructions (simplified and refined), properly address the following: Summary: Quick Reply (Q&A) Answers: Eliminated both duplicated and contradicting information. Verbosity. Provided instructions to…

Hi there, @Petar_Dietrich :waving_hand: I see that you’ve significantly simplified your instruction and I am happy to see it worked for you. Our devs confirmed that such issues may occur with long and complicated instructions. Overloaded instructions can confuse the AI model, so it’s best to keep …

Hi there, @NRV_Wayfinder :waving_hand: Thank you for the feedback! As far as I remember, you’ve had some issues with inappropriate responses, but you’ve tweaked the instruction and it started working fine. The main issue for you was that test messages were included in the limit. I am happy to say…

Hey @Max , Our training instructions are in a constant state of flux. They change based on what we’re learning from our visitors’ questions and the responses provided by your LLM. So, can you kindly answer my initial question? “…I would like to know under what exact conditions does your chatbot pu…

AI Chatbot Not Respecting Pre-Set "Quick Reply" Answers

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Max Split this topic March 2, 2026, 11:37am 11

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AI Chatbot Not Respecting Pre-Set "Quick Reply" Answers

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