# AI Chatbot: New Contact Human triggers + 2 more enhancements **URL:** \ **Category:** New Feature\ **Tags:** ai-chatbot\ **Created:** [March 17, 2026, 3:53pm UTC](https://community.elfsight.com/t/ai-chatbot-new-contact-human-triggers-2-more-enhancements/149578 "2026-03-17T15:53:33Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [March 17, 2026, 3:53pm UTC](https://community.elfsight.com/t/ai-chatbot-new-contact-human-triggers-2-more-enhancements/149578/1 "2026-03-17T15:53:33Z")
Folks, we’re excited to share an update update with powerful new features designed to improve user experience with the [AI Chatbot](https://elfsight.com/ai-chatbot-widget/) 🚀 ## **What’s inside the update?** * * * > **New Contact Human triggers** > > Now, if a user dislikes an answer or remains inactive for a while, you can easily offer them human assistance, ensuring a smoother experience: > > ![image](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/1/c/1cad8e8e0001b5f277f1d807aeeb1a1e7a94ad92.png) > **Follow-up message enhancement** > > The agent can now personalize follow-up messages, adjusting them based on the context and user’s language, making interactions feel more tailored and natural: > > ![image](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/f/4/f4d9bf0ccc228f0ebb650898e102f4c1cf1e78eb.png) > **Changes in Open Chat Automatically logic** > > The “Open Chat Automatically” feature now works only on desktop, improving the feature’s performance and consistency: > > ![image](https://us1.discourse-cdn.com/flex020/uploads/elfsight/original/3X/c/4/c48bee8ac316437a78db988d358ffafd783f6c5e.png) > Guys, did you like the improvements? Let us know what you think in the comments — we’d love to hear from you 😊 [Back to Changelog →](https://community.elfsight.com/c/elfsight-changelog/48) ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [March 30, 2026, 1:14pm UTC](https://community.elfsight.com/t/ai-chatbot-new-contact-human-triggers-2-more-enhancements/149578/2 "2026-03-30T13:14:40Z")
2 posts were split to a new topic: [Custom follow-up behavior](https://community.elfsight.com/t/custom-follow-up-behavior/151272) ---
**Author:** ![Petar\_Dietrich](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/petar_dietrich/32/92003_2.png) [@Petar\_Dietrich](https://community.elfsight.com/u/Petar_Dietrich)\ **Post date:** [March 30, 2026, 3:00pm UTC](https://community.elfsight.com/t/ai-chatbot-new-contact-human-triggers-2-more-enhancements/149578/3 "2026-03-30T15:00:42Z")
Howdy! Would love to see an option to disable the follow-up message enhancement (i.e., chatbot automatic tailoring). It’s generating odd answers. Thank you! ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [March 30, 2026, 3:21pm UTC](https://community.elfsight.com/t/ai-chatbot-new-contact-human-triggers-2-more-enhancements/149578/4 "2026-03-30T15:21:39Z")
Thank you so much for the feedback! I’ve added this idea to the Wishlist on your behalf - [Add an option to disable the Follow-up tailoring based on the context](https://community.elfsight.com/t/add-an-option-to-disable-the-follow-up-tailoring-based-on-the-context/151286). If it gets more votes, we’ll try to add it in the future 🙂