AI Chatbot: How should visitors start a conversation

We often focus on making the chatbot smarter, but the conversation starts before anyone sends the first message.

The Launcher Button is the first thing visitors see before opening your chatbot. Depending on your website, you may want it to stay subtle, attract attention, or make starting a conversation easier.

That’s why the widget offers different Launcher Button styles — so you can choose the one that fits your website experience :raising_hands:

How to choose the right Launcher button


Different visitors come to your website with different intentions. Here are a few examples of when each approach can work well

When you want your chatbot to stay in the background

The classic Button is the most subtle option:


It works well when your main goal is to keep support available without distracting visitors from the page.

For example:

  • product pages where the main focus is signing up or buying

  • websites with a clean, minimal design

  • returning users who already know where to find help


The chatbot is there when someone needs it, but it doesn’t compete for attention.


When you want to invite more conversations

The Text Button makes the chatbot easier to discover.


A visitor might ignore a small chat icon, but a message like “Ask us anything” immediately explains what they can do.

This can be useful for:

  • landing pages with lots of first-time visitors

  • campaigns where you want to collect more questions

  • pages where users might need help before taking the next step

Sometimes the hardest part is not answering questions — it’s getting visitors to start asking them.


When visitors already know what they want to ask

The Quick Input option is useful when questions are the main reason visitors open the chatbot:


Instead of opening the chat first, users can immediately type what they need.

It fits well for:

  • documentation pages

  • knowledge bases

  • support sections

For example, a visitor can go straight to:
“How do I connect this integration?” or “Where can I find this setting?”


When the conversation needs a more personal touch

The Agent Profile option changes the feeling of the first interaction:


Instead of opening a chat with an icon, visitors see a profile before starting the conversation.

This can work well when:

  • users need more trust before asking questions
  • conversations are more detailed
  • you want the chatbot experience to feel more personal

A profile makes the first step feel less like using a tool and more like talking to someone.


Key Takeaway


There’s no single Launcher Button that works for every website. The best choice depends on what you want visitors to do:

:blue_circle: Need a discreet support option? → Button

:speech_balloon: Want to encourage more chats? → Text Button

:sparkles: Want visitors to ask immediately? → Quick Input

:person_beard: Want a more personal experience? → Agent Profile


Which Launcher Button style are you using for your AI Chatbot? And what made you choose it?

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