# Add direct support email

**URL:** <https://community.elfsight.com/t/add-direct-support-email/145081>\
**Category:** General Questions\
**Tags:** ai-chatbot\
**Created:** [February 14, 2026, 8:55pm UTC](https://community.elfsight.com/t/add-direct-support-email/145081 "2026-02-14T20:55:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![aqplemine](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@aqplemine](https://community.elfsight.com/u/aqplemine)\
**Post date:** [February 14, 2026, 8:55pm UTC](https://community.elfsight.com/t/add-direct-support-email/145081/1 "2026-02-14T20:55:37Z")

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Hey so can you guys add a way for the AI chatbot/chatbot box to show a direct support email, like really easily and good?

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**Author:** ![Sina](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/sina/32/59970_2.png) [@Sina](https://community.elfsight.com/u/Sina)\
**Post date:** [February 15, 2026, 11:02pm UTC](https://community.elfsight.com/t/add-direct-support-email/145081/2 "2026-02-15T23:02:38Z")

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Hi @aqplemine welcome to community 👏

insert this Text at the Assistant Instructions.

> Display the support email [support@email.com](mailto:support@email.com) as a link

Tell the bot when it should do this. For example, for specific questions or when the bot doesn’t have an answer.

Or provide your email address in the follow-up message.

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**Author:** ![aqplemine](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@aqplemine](https://community.elfsight.com/u/aqplemine)\
**Post date:** [February 15, 2026, 11:33pm UTC](https://community.elfsight.com/t/add-direct-support-email/145081/3 "2026-02-15T23:33:19Z")

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Thanks but is there like a quick way, like on the support chat box without asking the Ai for a email for like a little contact us via email button in the chat box, if the user doesn’t want to talk to the Ai for any reason. Makes sense what you say tho.

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**Author:** ![Sina](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/sina/32/59970_2.png) [@Sina](https://community.elfsight.com/u/Sina)\
**Post date:** [February 15, 2026, 11:46pm UTC](https://community.elfsight.com/t/add-direct-support-email/145081/4 "2026-02-15T23:46:57Z")

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Hi @aqplemine

Ah, you mean a CTA button. Look, there’s a JS script for that here.

[https://community.elfsight.com/t/custom-cta-buttons-for-ai-chatbot/139334/16](https://community.elfsight.com/t/custom-cta-buttons-for-ai-chatbot/139334/16)