# Add an option to edit confirmation email sent to the customer **URL:** \ **Category:** Appointment Booking\ **Tags:** Gathering-Feedback\ **Created:** [August 16, 2024, 8:16am UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964 "2024-08-16T08:16:29Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![user14367](https://avatars.discourse-cdn.com/v4/letter/u/b9e5f3/32.png) [@user14367](https://community.elfsight.com/u/user14367)\ **Post date:** [August 16, 2024, 8:16am UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/1 "2024-08-16T08:16:29Z")
I am looking to edit the confirmation email that is sent to the customer (for example, add a Zoom link) ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [August 21, 2024, 12:08pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/6 "2024-08-21T12:08:21Z")
Welcome aboard, @user14367 👋 Appreciate the suggestion! If more users show their interest in this feature, we’ll try to think it over in the future 🙂 By the way, we also have a request for the Zoom integration. Feel free to vote on it if you like the idea - [Set up integration with Zoom to create a meeting for booking](https://community.elfsight.com/t/set-up-integration-with-zoom-to-create-a-meeting-for-booking/59910) ---
**Author:** ![user1330](https://avatars.discourse-cdn.com/v4/letter/u/f6c823/32.png) [@user1330](https://community.elfsight.com/u/user1330)\ **Post date:** [November 12, 2024, 11:01pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/7 "2024-11-12T23:01:49Z")
If it is too cumbersome to add the feature to edit the entire message, it would even be nice to change the verbiage of certain terms for the email in the same way you allow us to edit texts from the booking app itself. For example, I have web clients who would prefer not to use “client” or “booking,” and I have some clients who would like to use this app for volunteer slot scheduling for their non profits and everything in the app works great for this application except for the confirmation message verbiage. ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [November 13, 2024, 12:04pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/8 "2024-11-13T12:04:10Z")
Good note, thank you so much @user1330 👍 We’ll try to think about this feature in the future update. I’ll make sure to inform you here if anything changes 🙂 ---
**Author:** ![Mitchell\_Joshua\_Sutj](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/mitchell_joshua_sutj/32/50715_2.png) [@Mitchell\_Joshua\_Sutj](https://community.elfsight.com/u/Mitchell_Joshua_Sutj)\ **Post date:** [January 23, 2025, 2:44am UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/10 "2025-01-23T02:44:04Z")
All texts should be editable on confirmation email. Unfortunately this booking appointment feature is simply **useless in Japan** now just because the automated translation sounds extremely unprofessional and out-of-context. ---
**Author:** ![Nina\_Brown](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/nina_brown/32/49762_2.png) [@Nina\_Brown](https://community.elfsight.com/u/Nina_Brown)\ **Post date:** [March 6, 2025, 6:37pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/11 "2025-03-06T18:37:54Z")
I would like to customise the booking confirmation email with details of the zoom meeting. How do I go about that? > **[Essence Booking](https://ninalumi.com/pages/essence-booking)** > > Explore Nina Lumi’s curated collection of beautiful art prints, designed to bring color, elegance, and inspiration to your home. Shop now for timeless pieces that tell a story. ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [March 6, 2025, 6:54pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/12 "2025-03-06T18:54:43Z")
Hi there, @Nina_Brown 👋 At the moment, it’s impossible to edit the confirmation email. However, this idea is added to the Wishlist, and I’ve moved your comment to this discussion. If we receive any news from the dev team, we’ll promptly update you here 🙂 ---
**Author:** ![Nina\_Brown](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/nina_brown/32/49762_2.png) [@Nina\_Brown](https://community.elfsight.com/u/Nina_Brown)\ **Post date:** [March 6, 2025, 6:55pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/13 "2025-03-06T18:55:52Z")
That is a bit not nice as other booking software you are able to do that. This makes it not nice to use this. Can you not do custom css or custom js? ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [March 6, 2025, 7:01pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/14 "2025-03-06T19:01:57Z")
I completely understand your point, but there is no way to customize the text of the confirmation email, even with Custom CSS or JS. I am really sorry about that 😔 Hopefully the devs will be able to consider this idea, and I’ll be happy to update you here in case of any changes! ---
**Author:** ![Nic\_Andrews](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/nic_andrews/32/59487_2.png) [@Nic\_Andrews](https://community.elfsight.com/u/Nic_Andrews)\ **Post date:** [April 15, 2025, 8:50pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/15 "2025-04-15T20:50:53Z")
Even simply having the H1 colour pull through from the accent colours chosen in the booking form would help a lot. Or the ability to colour the email specifically. ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [April 16, 2025, 11:15am UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/16 "2025-04-16T11:15:41Z")
Thanks for sharing your thoughts with us! We’ll have it in mind when considering this idea 🙂 ---
**Author:** ![BratPak\_Dog\_Kamp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/bratpak_dog_kamp/32/47690_2.png) [@BratPak\_Dog\_Kamp](https://community.elfsight.com/u/BratPak_Dog_Kamp)\ **Post date:** [April 19, 2025, 2:15am UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/17 "2025-04-19T02:15:03Z")
I’d like more flexibility in the wording, types, and timing for the confirmation messages. For ex, we could edit the verbiage to meet our needs and provide additional info for the appt. What about SMS? Could we send a reminder message as well? All of these features should be included in any viable booking app. ---
**Author:** ![Helga](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/helga/32/1155_2.png) [@Helga](https://community.elfsight.com/u/Helga)\ **Post date:** [April 21, 2025, 8:14am UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/18 "2025-04-21T08:14:28Z")
Thanks for sharing your thoughts, @BratPak_Dog_Kamp! Our Appointment Book widget is relatively new, and we’ll definitely keep enhancing it with more features down the line 😊 You can see what we’re currently working on via the #In-Progress tag ([Topics tagged In-Progress](https://community.elfsight.com/tags/c/wishlist/appointment-booking/213/In-Progress/l/votes)). I love your idea with SMS reminders — we have separate suggestions in this regard, so feel free to upvote them to stay in the loop: - [Send an SMS with a reminder about the appointment](https://community.elfsight.com/t/send-an-sms-with-a-reminder-about-the-appointment/59920) - [Send an SMS to us and the customer who books the appointment](https://community.elfsight.com/t/send-an-sms-to-us-and-the-customer-who-books-the-appointment/74559) Thanks a lot for your help! ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [August 19, 2025, 6:14pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/19 "2025-08-19T18:14:58Z")
A post was split to a new topic: [Wrong notification language](https://community.elfsight.com/t/wrong-notification-language/138572) ---
**Author:** ![Roland\_en\_Chantal\_Go](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/roland_en_chantal_go/32/46238_2.png) [@Roland\_en\_Chantal\_Go](https://community.elfsight.com/u/Roland_en_Chantal_Go)\ **Post date:** [September 18, 2026, 5:56pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/20 "2026-09-18T17:56:48Z")
Hello, I would like to be able to personalize the email that is sent to the customer. At the moment, the text is written in a formal way, using “you” in a more formal tone. We would like to use a more informal and personal tone instead. We would also like to be able to add some custom text ourselves, for example to include a video link. I hope this is something that can be implemented. The tool itself is already very valuable, but having the option to personalize the emails would be fantastic! Kind regards, Roland and Chantal ---
**Author:** ![Max](https://sea2.discourse-cdn.com/flex020/user_avatar/community.elfsight.com/max/32/710_2.png) [@Max](https://community.elfsight.com/u/Max)\ **Post date:** [September 18, 2026, 6:06pm UTC](https://community.elfsight.com/t/add-an-option-to-edit-confirmation-email-sent-to-the-customer/65964/21 "2026-09-18T18:06:50Z")
Hello @Roland_en_Chantal_Go 👋 Many thanks for taking time to share your thoughts! I completely get your case and agree that an option to edit emails would be a great addition to our app. Hopefully the devs will be able to consider this idea in one of the future updates. If anything changes, we’ll promptly inform you right here 🙂